Johnson Controls
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Other • Security
Lead and manage an L2/L3 technical support team for North American life-safety monitoring (CMC), ensuring >99.999% uptime, on-call rotations, system availability, software updates, hardware builds, troubleshooting, supplier liaison, and strategic planning for future business and NPI.
Other • Security
Provide Level 1 technical and operational support for MasterMind applications and related service platforms. Monitor system performance, respond to incidents, troubleshoot application/device/connectivity issues, coordinate with technicians/vendors, escalate as needed, document activity, follow procedures, and deliver high-quality customer service in a 24/7 overnight operations environment.
Other • Security
The role involves generating and managing sales opportunities for HVAC products, achieving sales targets, building client relationships, and analyzing market trends to improve profitability.
