Teams at Johns Manville

Lead a team of 4-6 Account Specialists managing order processing, sourcing, delivery, invoicing, and customer issue resolution. Drive training, performance reviews, workload balance, cross-functional collaboration, continuous improvement, and escalation handling. Develop procedures, monitor metrics, and support hiring, coaching, and policy compliance to ensure high customer satisfaction.

Manage pricing, quotes, and account support for an assigned region; analyze customer requests and market data; partner with sales, product management, operations and customer service to drive revenue, margin and share; facilitate cross-functional meetings and ensure job site delivery expectations are met.

Lead scale-up of R&D products to manufacturing, design product and process improvements, provide technical support to operations and customers, create manufacturing specifications via experiments, resolve equipment issues, drive staged product development and IP protection, manage projects and teams, and perform hands-on trials with significant travel.