Teams at Jacoby & Meyers

Handles personal injury pre-litigation matters, including client communication, fact and evidence investigation, legal research, liability and coverage analysis, case planning, demand letter review, and pre-litigation mediations. The role requires advising clients and families, obtaining medical and financial documentation, communicating with insurers and other entities, and pursuing favorable case resolutions.

Manage personal injury cases by interviewing new clients, scheduling appointments, collecting evidence and documentation, scanning records into the firm's software, maintaining appointment schedules, and preparing weekly or monthly task reports. The role is fully remote, requires Spanish bilingual ability, and requires at least three years of case management experience in a personal injury firm or equivalent.

Conduct outbound calls to disengaged personal injury clients, explain continued representation benefits, build rapport, address concerns, and escalate unresolved issues. Coordinate with case handlers, attorneys, Client Advocates, and Operations to ensure informed client interactions and improve the client experience. Support the Turn-Down team with additional operational projects and tasks.