Teams at ITMiracle

Provides technical support for Microsoft customers, troubleshooting complex database, RDBMS, and SQL issues. Responsibilities include resolving and escalating incidents, maintaining support requests, improving self-service and automation, documenting solutions, mentoring colleagues, collaborating with engineering and product teams, and delivering strong customer service. The role requires customer-facing technical support experience, database expertise, communication skills, and the ability to solve complex issues under pressure.