Teams at Instructure

Demonstrate Parchment solutions, discover customer needs, lead technical discussions, design integrations, document requirements, support RFI/RFP responses, and provide product feedback. The role partners with Product Management and distributed sales teams, mentors colleagues, and supports recruiting and enablement. Candidates need education-sector and solutions engineering experience, integration and SIS knowledge, strong presentation skills, and willingness to travel up to 40%.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Designs and builds accessible, engaging online learning experiences in Canvas LMS for institutional clients. Responsibilities include structuring course content, activities, assessments, and visual assets; applying instructional design, Universal Design for Learning, and WCAG standards; collaborating with instructors, subject matter experts, and stakeholders; delivering remote workshops; and managing multiple small projects. The role requires Spanish and English fluency, basic HTML, graphic design and eLearning experience, strong communication, organization, and stakeholder management skills.