Teams at Incompass Labs

Own product strategy and roadmap for an early-stage B2B SaaS HR/performance platform. Translate customer insights into requirements, ship features quickly, iterate from feedback, and build product processes and a customer-centric culture while working closely with founders and customer success.

Own full sales cycle for an HR-focused SaaS product: prospect, qualify, negotiate, and close deals. Manage pipeline in HubSpot, collaborate with marketing and customer success, and identify market expansion opportunities in HR tech and performance management.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.