Teams at i4DM

Design, develop, and integrate Salesforce solutions (Apex, LWC, Platform Events) for VA call center and case management systems. Implement APIs, event-driven patterns, CI/CD, Data Cloud, and AI/Agentforce features while working in Agile DevSecOps teams to deliver secure, scalable solutions and troubleshoot performance issues.

Serve as liaison between business stakeholders and technical teams to analyze processes, define Salesforce requirements, design/configure solutions (Service/Experience Cloud, Flow), support data migration, reporting, UAT, training, change management, and Agile delivery to improve workflows and platform adoption.

Lead and coach Salesforce delivery teams using Agile/Scrum and SAFe. Facilitate ceremonies, manage backlogs, remove impediments, track sprint metrics, coordinate cross-team dependencies, support release planning, and collaborate with QA/integration/project management to deliver reliable Salesforce solutions.