Teams at Homebase

Leads Homebase’s revenue enablement function by building onboarding, training, certification, coaching, and AI-enabled workflow programs for customer-facing teams. Owns enablement strategy, sales methodology adoption, content, learning experiences, change management, and team development. Partners with Revenue Operations, Product, IT, and leadership to improve ramp time, productivity, conversion, monetization, and expansion outcomes through data-driven programs.

Provides technical leadership across Homebase’s core product domains, including Payroll, Scheduling, Time Tracking, and HR Management. Defines technical vision, API strategy, service architecture, and domain-driven system decomposition. Resolves cross-cutting scalability, reliability, performance, and data-consistency challenges; mentors senior engineers; drives engineering standards; partners with product, data, design, and leadership; and advances AI-enabled engineering workflows.

Manage real-time workforce operations for the Customer Experience team, including intraday staffing adjustments, interim scheduling, work assignments, queue monitoring, escalations, reporting dashboards, and performance scorecards. Analyze workforce and customer support data with SQL and Looker to improve staffing decisions, identify trends, and enhance operational efficiency. The role also focuses on workflow automation, AI-powered productivity improvements, cross-functional collaboration, and continuous process improvement.