Teams at Higher Logic

Design, build, and maintain scalable ETL/ELT pipelines and data models to populate the data warehouse. Write reusable SQL and Python to transform data, monitor pipeline reliability and quality, enable AI workflows, collaborate with stakeholders, and drive adoption of modern data stack technologies (DBT, Iceberg, Databricks). Support data governance, observability, and security practices.

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

The Account Executive sells Higher Logic products, focusing on client needs, meeting sales targets, and collaborating with internal teams to drive growth.