Teams at Hexaware Technologies

Provide timely technical support through phone, email, and chat; diagnose hardware, software, and network issues; guide users through solutions; escalate unresolved problems; and document requests and resolutions in a ticketing system.

Build retrieval-augmented generation systems and engineer AI context using Azure AI Search and Cosmos DB vector search. Integrate a parts agent with an existing manuals agent and develop hands-on generative AI platform capabilities.

Leads end-to-end technology delivery for fraud-related client projects and initiatives. Coordinates internal teams, service providers, vendors, stakeholders, and engineering groups; manages risks, issues, metrics, integrations, and system enhancements. Guides technical trade-off decisions while balancing business objectives, platform strategy, customer experience, and maintainability. Analyzes complex application-support problems, recommends solutions, and provides technical oversight across the fraud book of work.