Teams at Health Note

Lead product definition, prioritization, and experience design for AI Agents in healthcare. Translate customer and clinical signals into requirements, guardrails, measurement, and continuous improvement while partnering with engineering, implementation, and customer teams to operationalize safe, reliable agent behavior.

Manage a caseload of customer support tickets from intake to resolution: investigate product/configuration issues, use logs and browser debugging, coordinate escalations with internal teams, communicate with customers, and create reusable support documentation and training materials.