Jobs at Headway

Lead strategy and execution for Headway’s provider community and content programs. Define member journeys, manage channels and events, build an ambassador program, capture provider stories, and measure engagement to drive business outcomes and provider advocacy.

Review and interpret behavioral health documentation and coding review results (ICD-10-CM, CPT, HCPCS), provide clear, actionable education to providers via support channels, identify and correct incorrect findings, contribute to provider education and knowledge base content, and advise cross-functional teams on coding trends and tooling improvements.

Review therapists' clinical documentation and decision-making against Headway's clinical quality standards, identify gaps, perform calibration and reliability exercises, and (when assigned) provide asynchronous or live remediation and coaching. Complete reviews within Headway systems, adhere to HIPAA/confidentiality, and provide structured feedback to improve rubrics and AI-assisted review tools.

Owner of HR operations systems and automations enabling HRBPs and managers. Design agentic AI tooling, build dashboards and workflows, automate employee processes, establish AI/Legal/IT guardrails, measure adoption and impact, and iterate to improve org health and manager effectiveness.

Lead and scale revenue accounting operations under ASC 606, manage a team of senior accountants, drive month-end close, audit readiness, cross-functional initiatives, process improvements, and adoption of AI/automation to improve accuracy and scalability.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Contract Technical Recruiter responsible for full-cycle technical hiring across engineering teams: sourcing, interviewing, closing candidates, partnering with hiring managers and TA team, building strong pipelines, improving processes, and delivering an inclusive candidate experience.

Act as embedded product attorney for engineering and product teams, advising on AI, data use, and multi-state healthcare regulations. Translate complex laws and guidance into practical controls, anticipate regulatory risks, and enable compliant product innovation while partnering cross-functionally.

Lead clinical strategy for payer partnerships, promote external payer relations, analyze patient outcomes, inform product and network strategy, collaborate cross-functionally, and travel to support partnerships and conferences.

Lead GTM financial planning and analysis: build and maintain models, own GTM budgeting and forecasting, analyze KPIs and funnel data to evaluate unit economics and channel performance, partner cross-functionally, and produce dashboards and executive-ready reporting to guide resource allocation and growth decisions.

Provide strategic regulatory counsel to Clinical, Product, Engineering, and Operations teams on telehealth, clinical practice, and multi-state healthcare compliance. Draft policy, support audits and remediation, translate complex regulations into practical guidance, anticipate regulatory risks, and enable compliant product innovation while partnering cross-functionally.

Own and grow a strategic payer commercial relationship by developing senior-level partnerships, shaping patient acquisition channel strategy, collaborating cross-functionally to inform product and operations, driving initiatives to expand demand and stickiness, and documenting scalable commercial playbooks for replication across accounts.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Full-cycle sales role responsible for recruiting and onboarding therapists and psychiatrists to scale Headway’s provider network. Serve as first point of contact for prospective providers, drive lead generation and conversion, provide product/process feedback cross-functionally, and use data-driven experiments to optimize growth. Compensation includes base salary plus monthly commission.

Build and lead Headway's procurement function: define procurement strategy and policy, manage vendor lifecycle, drive cost optimization and strategic sourcing, implement procurement tooling and reporting, advise leadership on governance and risk, and hire and develop a high-impact procurement team.

Lead the Patient Group's business operations: define strategy and operational frameworks, partner with Product/Engineering/Data to set priorities and roadmaps, align cross-functional stakeholders, and hire/mentor a lean ops team to scale patient acquisition, core experience, growth, and partnerships.

Run high-volume outbound outreach (phone, email, LinkedIn) to book intro meetings with care management leaders at health systems, qualify prospects, maintain contact lists, hand off leads with context to BD, and iterate on messaging and playbooks to grow Care Partnerships pipeline.

Lead and build Headway's payer marketing function: set strategy, craft positioning and narratives, commercialize payer solutions, translate clinical data into commercial proof, enable sales and field teams, run events and competitive intelligence, and measure relationship and commercial impact.

Lead end-to-end, high-impact technical programs for Headway's Insurance platform. Coordinate cross-functional teams (engineering, product, ops, finance, compliance), own discovery through delivery, drive data rearchitecture and observability, establish repeatable playbooks and tooling, spearhead financial remediation, and communicate program status and ROI to senior leadership to improve operational efficiency and reliability.

Lead day-to-day accounting operations and a team of four accountants. Own month-end/quarter/year-end close, reconciliations, technical US GAAP accounting, audit support, and payroll accounting. Drive automation using LLMs/AI, implement process improvements with Netsuite/Workday/Ramp, and partner cross-functionally on strategic accounting projects and audit readiness.