Teams at HCSS

Product Designer I partners with Product Management to investigate user problems and validate workflows for construction and utilities software. Responsibilities include planning and synthesizing user research, mapping workflows, creating wireframes and low-to-mid fidelity proofs of concept, facilitating collaboration, conducting usability testing, and advocating for users throughout product strategy and design. The role emphasizes foundational UX discovery, ambiguity management, rapid prototyping, and understanding complex industry workflows.

Own and evolve HCSS’s organic social media and influencer strategy across channels. Develop and publish content, manage communities, execute integrated campaigns, support thought leadership and employer branding, and collaborate across marketing and business teams. Monitor trends and emerging platforms, build influencer programs, analyze performance, and optimize social presence. The role supports national and global audiences, with occasional travel of up to 5% for conferences, customer visits, and company events.

Manage and expand enterprise customer relationships through advocacy, retention, quarterly and annual business reviews, issue resolution, and regular engagement. Own new-business sales cycles, including prospecting, demonstrations, proposals, negotiations, and closing. Identify expansion opportunities within existing accounts, manage upgrades using Salesforce CPQ, maintain pipeline data, and collaborate across sales, marketing, product, implementation, support, and customer success teams.