Jobs at Harvey

The People Systems Analyst will configure and maintain Workday modules for Time Off, Absence Management, Time Tracking, and Payroll, ensuring compliance and supporting global expansion efforts. They'll manage system integrations, custom reporting, and collaborate with various departments.

The User Operations Manager leads a support team, driving operational excellence and continuous improvement while ensuring high-quality customer service for enterprise and mid-market clients.

The Head of BizTech Program Management will oversee the technology initiative portfolio, manage strategic programs, and ensure alignment with company goals.

Join Harvey's legal team to draft, review, and negotiate commercial AI SaaS contracts, provide regulatory counsel, and support cross-functional teams.

The User Operations Specialist will provide first-line support for internal teams and external customers, managing high-volume inquiries and documenting support issues. The role provides growth opportunities in technical support within a fast-paced environment.

The Support Enablement Lead will design and oversee training for support staff, ensuring effective onboarding and continuous learning programs while mentoring team members and improving support processes.

The Senior Marketing Operations Analyst will integrate marketing technologies, automate AI workflows, and manage analytics and reporting for the marketing team.

The People Systems Analyst will configure and maintain Workday Compensation modules, ensuring data integrity, supporting compensation review cycles, and partnering across functions to scale systems for growth.

The Support Operations Manager at Harvey will build scalable support systems, manage a team, and lead initiatives to improve operational efficiency and customer experience.

The Legal Engineer - Product Specialist integrates AI solutions into legal workflows, collaborates with Customer Success and Account Executives, provides tailored guidance, and leads training sessions to enhance adoption and utilization for clients.

The User Operations Specialist provides empathetic customer support, manages multiple priorities, troubleshoots issues, documents feedback, and collaborates with teams to enhance customer experience.

The Content Specialist will develop and manage Help Center content, ensuring clarity and accessibility while enhancing self-service resources. Responsibilities include content creation, quality optimization, and collaboration with internal teams.

The Video Content Creator will produce educational video content, collaborating with teams to ensure accuracy and optimizing content for customer engagement.

The Senior Systems Engineer will manage Harvey's Microsoft platform, focusing on Intune and M365 administration, automation, and security collaboration, ensuring effective device management and user experience for employees.

The GTM Systems Admin will enhance top-of-funnel processes, manage data pipelines, optimize sales workflows, and ensure high data quality to drive revenue growth.

The role involves overseeing and optimizing Zendesk as a support platform, integrating Customer Success tools, and improving customer workflows, requiring strong systems thinking and customer operations experience.