Jobs at Harvey

Join Harvey's legal team to draft, review, and negotiate commercial AI SaaS contracts, provide regulatory counsel, and support cross-functional teams.

Serve as GTM Technology Product Owner for Revenue Technology: translate post-sales business objectives into technical requirements, design orchestration and automations, build AI-agent-enabled workflows, manage data integrity and system governance, partner cross-functionally with Customer Success, RevOps, and GTM Systems, and drive roadmap execution from inception through hypercare.

Build and maintain LLM-powered agents and automation pipelines to create, review, and publish educational content. Integrate and optimize Skilljar and Sanity CMS, eliminate content ops bottlenecks, partner cross-functionally, and implement interactive learning components to scale personalized learning.

Manage and optimize Harvey's recruiting technology stack and workflows (Ashby, integrations, AI tooling). Drive process improvements, partner with Analytics to interpret hiring data, support requisition and PID workflows, and align with Finance, People Operations, and IT to scale global recruiting operations and improve hiring velocity.

As a Technical User Operations Specialist, you'll provide empathetic customer support, manage inquiries about AI-driven products, and document interactions for continuous improvement.

Own and optimize the ATS (Ashby), build recruiter capacity models, design recruiting workflows, and deliver dashboards and analytics. Partner with recruiters, finance, people, and IT to improve processes, automate tasks, ensure data integrity, and support leadership hiring decisions at scale.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.

The Contracts Manager will draft, review, and negotiate various agreements, support the legal department, and improve contract operations in a fast-paced startup environment.

Lead and build Harvey’s people analytics function: design the people data architecture, consolidate HR systems, define metrics and methodology, create dashboards and forecasting models, surface leading indicators for intervention, enable self-serve analytics, and partner with People Ops, Recruiting, Finance, and Data Engineering to drive strategic workforce decisions.

The Director of Corporate Systems will lead the strategy and operations of HRIS and ERP systems, managing a team and collaborating closely with finance and people leaders to enhance business processes.

Lead User Operations for the NAMER region, focusing on team performance, manager development, and cross-functional collaboration to enhance service quality and operational efficiency.

The User Operations Manager leads a support team, driving operational excellence and continuous improvement while ensuring high-quality customer service for enterprise and mid-market clients.