Harvey
Harvey Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers company equity
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers generous parental leave
Company Culture
Provides commuter benefits
Provides free snacks and drinks
Office is pet friendly
Offers a remote work program
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides paid holidays
Recently posted jobs
Artificial Intelligence • Legal Tech • Professional Services • Software
The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.
Artificial Intelligence • Legal Tech • Professional Services • Software
Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.
Artificial Intelligence • Legal Tech • Professional Services • Software
Lead and build Harvey’s people analytics function: design the people data architecture, consolidate HR systems, define metrics and methodology, create dashboards and forecasting models, surface leading indicators for intervention, enable self-serve analytics, and partner with People Ops, Recruiting, Finance, and Data Engineering to drive strategic workforce decisions.
