Handshake Benefits Overview

Provide technical email, phone, and video support to employer, student, career services, and AI users. Resolve approximately 20–30 tickets and 10 phone calls daily, troubleshoot bugs and workflows, build custom reports, and consult users on the Handshake platform. Collaborate with Support, Success, Product, and Engineering teams, identify trends, improve operations, and maintain service-quality and response-time standards across support queues.

Own analytics and reporting initiatives for EDU Partnerships, from defining business questions through delivery and adoption. Build scalable dashboards, reports, data products, and self-service resources; analyze partner health, performance, student engagement, risks, and opportunities; and deliver partner-facing insights. Collaborate with Product, Engineering, Data, Success, Sales, Marketing, Finance, and Support while communicating findings, improving data quality, and enabling stakeholders to make informed decisions.

Evaluate AI models for dangerous CBRNE-related outputs, designing adversarial prompts, multi-turn attack chains, and threat models. Assess technical accuracy and real-world risk, distinguish open-source information from harmful uplift, score responses using severity rubrics, and document failures. Collaborate with AI researchers and policy teams to improve model safeguards and evaluation frameworks while following strict ethical and operational security protocols.