Jobs at Gusto

Build and lead operations for Gusto’s carrying broker-dealer from the ground up. Establish policies, procedures, controls, and scalable work plans for money movement, trade clearing, reconciliations, remediation, and regulatory reporting. Resolve complex operational exceptions, maintain audit-ready compliance controls, collaborate with Engineering, Product, Legal, Compliance, FinOp, Accounting, and FP&A, and hire and develop an AI-native operations team.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Build and support AI-powered workflows and automation for Gusto’s go-to-market teams. The role contributes to GTM AI strategy, evaluates models and vendors, integrates Salesforce and other GTM systems with data warehouses, and develops evaluation frameworks measuring reliability, latency, cost, and business impact. It also coordinates cross-functional implementation, training, adoption, and reusable guardrails across Sales, Marketing, and Partner teams.

Lead paid social and emerging channel strategy and execution, managing multi-million dollar budgets and full-funnel campaigns. Design and run experiments, own creative testing and AI-powered workflows, partner cross-functionally on landing pages and launches, and measure paid acquisition impact on pipeline and revenue.

Lead go-to-market strategy and experimentation for new products, offers, and market motions. Develop segmentation, positioning, pricing, and cross-product narratives; synthesize market and customer insights; coordinate Product, Sales, Growth, Marketing, and Customer Experience teams; establish processes for ambiguous initiatives; define success metrics; and optimize performance through iterative testing. The role focuses on proving product-market fit before handing successful motions to established product marketing teams.

Leads enterprise-wide People Operations process transformation, HRIS Operations, and People Services. Develops strategies, redesigns employee lifecycle workflows, drives automation and AI-enabled improvements, establishes governance and metrics, improves HR service delivery, and manages cross-functional teams. Partners with HR, Finance, Legal, IT, Security, and business leaders to deliver scalable, compliant, data-driven operational improvements.

Own Gusto’s agentic coding platform, including autonomous coding workflows, AI code review, orchestration, security posture, sandboxing, permissions, infrastructure contracts, and AI spending controls. Lead and grow a senior engineering team, recruit and calibrate talent, set the product and technical roadmap, manage ambiguity across multiple domains, and advise executive leadership on AI-native software development strategy.

Build and scale Gusto's ML/AI platform: design MLOps solutions, automated pipelines, model development frameworks, deployment, monitoring, CI/CD, and observability; collaborate with ML engineers and apply AI tools and best practices to production ML systems.

Handle high-volume inbound calls, chats, and emails to qualify and advise small business customers, maintain accurate Salesforce records, support onboarding, exercise solutions selling, and use AI-powered workflows to improve processes and customer outcomes.

Lead legal operations for Legal & Compliance: own systems, tools, and processes; implement and optimize AI-driven tech stack; manage budget, outside counsel relationships, metrics/OKRs, knowledge management, vendors, and day-to-day team operations; partner cross-functionally to drive efficiency and scale.

Early-career sales or onboarding role handling high-volume inbound calls, chats, and emails plus some outbound outreach. Advise small businesses on product selection, guide onboarding for successful adoption, use consultative selling, maintain Salesforce/CRM records, and meet performance goals.

Lead UX vision and strategy across Business Money, Consumer Money, Payments, and Risk. Identify cross-team, high-impact opportunities; influence product strategy and OKRs; define AI-first financial UX; do hands-on design and prototyping; mentor designers; and evolve design system patterns to scale cohesive, trustworthy financial experiences.

This role involves leading technical projects across multiple teams, designing scalable systems, collaborating with cross-functional teams, and mentoring engineers, focusing on payroll and tax systems at Gusto.

Design, build, and maintain scalable Salesforce Apex solutions supporting Sales and Customer Experience teams. Use AI coding assistants throughout development, apply Salesforce architecture and release-management practices, deploy with sf CLI, and build reliable production systems at scale. Improve deployed features, measure impact, document code, and contribute beyond Salesforce when needed. Translate ambiguous requirements into scalable technical solutions and business value.

Manage and execute the RIA and BD compliance program: registration and filings, surveillance, testing, advertising review, training, electronic communications monitoring, vendor due diligence, AI governance, exam readiness, and day-to-day program operations supporting SEC and FINRA requirements.

The Principal Engineer will lead technical direction across multiple teams, design architecture for financial systems, mentor engineers, and drive multi-year transformations in the Money Group.

Support and advise Channel Partners (accountants/bookkeepers) via high-volume outbound calls and emails to drive GustoPro adoption and sales. Educate partners on features, guide onboarding, maintain accurate Salesforce records, promote new integrations, and provide implementation support. Focus is advisory selling, retention, and driving partner usage to achieve client and firm outcomes.

Own and scale Gusto's VC and PE partnership strategy, building programmatic, high-leverage ecosystem motions. Lead partner portfolio decisions, design repeatable programs with Marketing/Events/Sales, track ARR and pipeline impact, and represent Gusto externally to drive founder and investor engagement.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

Own and improve Gusto's AI-first service intelligence layer across voice, chat, and email. Define intent understanding, escalation/handoff, context ingestion, and knowledge retrieval. Build models, evals, and monitoring; iterate rapidly; dismantle legacy workflows; collaborate with GTM, Sales, and Service; and track metrics (solve rate, satisfaction, escalation accuracy, handle time, customer effort) to drive seamless customer resolutions and operational efficiency.