Gusto

Gusto’s Health Benefit Advising team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You’ll be responsible for helping our benefit customers through their annual health insurance renewal by working closely with the benefits advising team and health insurance carriers. This

Inspire your team to do the best work of their life on a daily basis. Manage metrics to measure the growth and performance of the team, and provide reports to internal stakeholders. Empower team members with a focus on personal and professional development while managing Gusto business needs. Scale the Implementation org by increasing team efficiency and working cross functionally with product and engineering teams. Constantly analyze, refine, and iterate on internal processes to make them simpler and more effi

We are looking for an analytical contributor who can help us turn data into insights, reports focused on onboarding, upsell, retention, and other key moments that might make or break the success of our customers. You will be instrumental in turning analytics into a differentiated customer experience. You will partner closely with our Data and Insights and Operations teams. You will identify opportunities in the customer journey to implement success programs and you will support the development of those programs with reporting and measurement.

Manage benefit operations (submit health insurance benefits through forms and carrier portals). Work through queues of requests in Salesforce. Help to scale our growing health benefits operations and improve our processes - find pain points and seek better ways for us to tackle our work. Collaborate with team members on special projects to increase efficiency. Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes. Provide expertise in healthcare and benefits enrollment.

Gusto is seeking a Customer Operations Leader based in Denver to empower our events processing and payments & filing functions. You will be responsible for elevating the operations of 3 customer-facing operational groups at Gusto (member fulfillment, tax resolution, and tax operations). We are looking for someone to champion strategic initiatives, identify process and scaling improvements, propose opportunities for managing change in a cost-effective manner and enable continuous improvement through a constant review of reporting, processes, and workflows. The individual will be an experienced people leader who has led, developed and grown leaders through empowerment, development, and mentorship in the field of operations.

We are seeking folks who are passionate about fighting fraud while delivering a world-class customer experience. As a Fraud Prevention and Investigation Specialist, you will act as fraud-fighting detective and be responsible for helping to make Gusto the safest and most secure payroll solution.

Lead and mentor a team of 3-7 talented engineers. Work on exciting new products, helping employers build communities within their organizations and building great places to work for their employees. Collaborate closely with our product team to define, plan, and prioritize our product roadmap. Write code every day. Develop, test, and deploy features across the entire stack alongside your teammates. Ship products that are integral to Gusto’s long-term strategy and have significant growth impact. Partner with recruiting to help scale the engineering team by actively sourcing and closing new talent. Bring out the best in the individuals on your team by enabling them to do the best work of their lives.

Product Infrastructure builds our continuous integration, artifact building, and deployment mechanisms. We support Gusto engineers at every step of the software lifecycle. You’ll work on (and learn) static analysis and linting, automated test suite management, online database migration, deployment, monitoring, and anything else your team builds for product developers.

Product Infrastructure builds our continuous integration, artifact building, and deployment mechanisms. We support Gusto engineers at every step of the software lifecycle. You’ll work on (and learn) static analysis and linting, automated test suite management, online database migration, deployment, monitoring, and anything else your team builds for product developers.

We’re looking for talented and motivated engineers with 5+ years of experience. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!

  Our software engineering internship is a 12-week experience that blends learning with impact. Our interns are embedded directly into our engineering teams, contributing immediately to impactful projects and constantly learning.   You'll influence the initial specs for the feature, build/modify the backend APIs (mostly Rails), write the front-end code that consumes said APIs (mostly React), and be responsible for ongoing improvements once the

  Looking to start your career in the high growth tech industry? As a part of our Customer Care team you’ll gain invaluable experience in a fast-paced environment, and help us do what the best tech companies do - address real problems and deliver exceptional customer support.   In this role, you will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll

  Are you someone who seeks out process improvement and thrives in behind-the-scenes operations? The Member Fulfillment team is looking for 2019 graduates that are passionate about supporting our customers and giving them ease of mind as you take care of key moments in the health benefits of the business owners and employees who use Gusto.   As a team member, you will help employers and employees manage their health benefits by processing new

  Are you excited to pursue a career in sales and grow #withGusto? As a member of the Small Business Sales team, you’ll serve as the first touchpoint with customers and field sales inquiries and technical questions as you help guide prospects on their journey to becoming a customer.   No Sales experience? No problem! We’re looking for a strong communicator who demonstrates a passion for helping business owners succeed while exceeding revenue

We’re seeking our first Denver-based Product Design Leader to own and build Gusto's Partners Mission which includes building great products for accountants and partnership opportunities. The Design team is responsible for crafting delightful experiences that not only serve small businesses, but also have a profound impact on how they build and care for the people on their teams. The ideal candidate will have successfully led a design team in a previous role, shipped a complex product to a large user base, and fostered a spirit of learning and teamwork amongst their peers. You’ll be building and leading a team of product designers with a high level of responsibility and room for growth.

We’d love for you to join our growing payroll engineering and product team in Denver. As part of the payroll PM team, you’ll need a strong product sense and the ability to inspire and lead a cross-functional team. You'll have a high level of ownership and visibility as you'll be an early member of the PM team in Denver.

Operate in a rapidly evolving environment, adapt quickly to new information, and reprioritize as needed. Develop and maintain consistency within the networking infrastructure. Design and deploy new network and tooling architectures. Manage vendor relationships and drive deadlines. NMS configuration, validation, and operation. Ability to participate in a regular on-call rotation.

Gusto is making the most complicated, impersonal business tasks simple and personal. Imagine payroll that brings everyone peace of mind, HR that transforms work into a community, and benefits that help people plan for a better future. That’s what we’re building at Gusto. We are proud to have built a product that our customers love, and we’re looking for talented staff across the board to join our growing team. As a member of our IT Support team

  We are seeking a Head of Learning & Development based in Denver to empower Customer Experience and Sales team members and support our scaling business with world class training. You will be responsible for establishing strategic direction and an operating plan for the team, communicating and achieving clear objectives to build a modern and effective employee learning experience, and developing a team of top-talent individuals and managers.   Th

Employee Relations. Support our Gusties and leaders (what we call our Gusto employees) on all employee relations matters, misconduct investigations, providing coaching, job accommodation requests, training and support as needed. Offboarding and exit processes. Assist with exit interviews, severance agreements, and all other offboarding processes for departing Gusties. Data Analysis and Dashboard Management: Help craft and manage people data from multiple sources in a way that is easy to understand and use. Leadership Coaching. Performance management practices. Special projects as needed (contractor conversions, policy creation, training, etc).

As a key member of the Invite Team, you will heavily impact Gusto’s hiring strategy, coach hiring managers and interview teams all while hiring amazing Gusties along the way! The ideal candidate has a proven track record recruiting in an agency or high growth startup environment and is eager to take on the challenge of rapidly growing our company. From generating pipeline to maintaining a successful offer acceptance rate, you make the candidate experience delightful and manage it from end to end. You will be a trusted thought partner to our Engineering teams as we scale to 1,000+ employees.

We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world. You will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.

Work with our engineers to keep our web application secure. Develop tools and processes that will help our engineers easily write secure code. Run threat modeling to ensure that engineering teams build security into the architecture. Train engineering teams in secure coding best practices. Research the latest threat actors and exploits and help our engineers secure the product against those threats. Automate and integrate security into CI pipelines, such as static code analysis and dynamic code analysis. Assess applications for security vulnerabilities using a combination of manual and automated penetration testing tools. Run internal red team exercises. Coordinate 3rd party pen-testers and bug bounty programs. Ensure proper management, encryption, and separation of secrets and keys.

As the leader of Sales Insights & Operations, you will provide actionable insights to the Heads of Sales, Marketing, and CX to improve lead generation, acquisition, and onboarding efficiency. For Sales, you will drive organizational, process, and technological strategies to improve conversion, maximize cost-effective acquisition, and deepen customer relationships. You will manage a team of business partners and analysts; and be the right hand of sales leadership.

We’re looking for talented and motivated engineers with 4+ years of experience. Gusto engineers own entire features in our system. You'll influence the initial specs for the feature, build/modify the backend APIs (mostly Rails), write the front-end code that consumes said APIs (mostly React.js), and be responsible for ongoing improvements once the feature is deployed.

  Gusto is fundamentally changing how the world works by empowering everyone to put people first. Gusto reimagines payroll, benefits, HR, and personal finance by automating the most complicated, impersonal business tasks and making them simple and delightful.   We are proud to have built a product that our customers love, and we’re looking for a talented Systems Engineer to join our growing team. Here’s what you’ll do day-to-day: Design, build,

Our university graduate role blends learning with impact. New grads take ownership of impactful projects from day one, and the learning never ceases from there. You'll influence the initial specs for the feature, build/modify the backend APIs (mostly Rails), write the front-end code that consumes said APIs (mostly Backbone.js and React.js), and be responsible for ongoing improvements once the feature is deployed. Here’s what you’ll do: