Gusto

  Are you excited to pursue a career in sales and grow #withGusto? As a member of the Small Business Sales team, you’ll serve as the first touchpoint with customers and field sales inquiries and technical questions as you help guide prospects on their journey to becoming a customer.   No Sales experience? No problem! We’re looking for a strong communicator who demonstrates a passion for helping business owners succeed while exceeding revenue

We’re seeking our first Denver-based Product Design Leader to own and build Gusto's Partners Mission which includes building great products for accountants and partnership opportunities. The Design team is responsible for crafting delightful experiences that not only serve small businesses, but also have a profound impact on how they build and care for the people on their teams. The ideal candidate will have successfully led a design team in a previous role, shipped a complex product to a large user base, and fostered a spirit of learning and teamwork amongst their peers. You’ll be building and leading a team of product designers with a high level of responsibility and room for growth.

  Looking to start your career in the high growth tech industry? As a part of our Customer Care team you’ll gain invaluable experience in a fast-paced environment, and help us do what the best tech companies do - address real problems and deliver exceptional customer support.   In this role, you will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll

We’d love for you to join our growing payroll engineering and product team in Denver. As part of the payroll PM team, you’ll need a strong product sense and the ability to inspire and lead a cross-functional team. You'll have a high level of ownership and visibility as you'll be an early member of the PM team in Denver.

We’re looking for talented and motivated growth engineers with 5+ years of experience. Our engineers own entire features in our system. You'll influence the initial specs for the feature, build/modify the backend APIs (mostly Rails), write the front-end code that consumes said APIs (mostly React.js), and be responsible for ongoing improvements once the feature is deployed.

Design and facilitate trainings, coaching and learning journeys based on the needs of the sales teams goals and OKRs. Maintain and lead Sales Bootcamp, the sales specific onboarding program for the sales team. Get new Gusties comfortable and proficient with online platforms such as Salesforce and internal admin systems. Stay up to date with modern learning, best-in-class learning technologies and techniques. Support the sales PEs to provide additional coaching for Gusties throughout their early sales career to address skill and product gaps.

Be a strategic and decision-making partner to People leadership, including our Head of People. Uplevel our employee journey through data and thoughtful interpretation of findings. Use data to build people strategies, powered by compelling messaging that ultimately drive meaningful and positive change for our people programs. Measure external inputs to help us understand our employer brand and to help attract the talent we need to succeed. Serve as an internal consultant on people matters to cross-functional stakeholders. Partner across the People team to propose and build analytics improvements and automation. Help maintain high data integrity as a member of various cross-functional teams. Where applicable, help inform Gusto’s product development as a people platform.

As a core member of the New Plans Fulfillment team, you’ll be responsible for setting up customers with their health benefits while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.

Gusto is on a mission to help businesses everywhere put people first. We’re proud to have built a product that our customers love. We view each customer interaction as a precious opportunity to wow our users. As a member of the Small Business Sales team you will have dozens of opportunities every day to do just that. You’ll often be the first Gusto touchpoint with customers in onboarding. We’re looking for a technical, strong communicator who demonstrates a passion for helping business owners succeed while exceeding revenue goals. Here’s what you would be doing day-to-day:

We are looking for an analytical contributor who can help us turn data into insights, reports focused on onboarding, upsell, retention, and other key moments that might make or break the success of our customers. You will be instrumental in turning analytics into a differentiated customer experience. You will partner closely with our Data and Insights and Operations teams. You will identify opportunities in the customer journey to implement success programs and you will support the development of those programs with reporting and measurement.

Gusto is on a mission to provide delightful, modern payroll, benefits, and HR to businesses everywhere. We’re proud to have built a product that our customers love. Now we’re looking for a few intrepid salespeople to spread the word to businesses across the nation. Are you excited to start and build a sales career at a growing tech start-up?

Gusto’s Customer Experience (CX) team is looking for an Administrative Assistant to come in on the ground floor of helping this team scale. CX is the largest organization at our company and we’re excited to bring on a passionate and organized self-starter who can nimbly navigate at a startup pace. The CX Administrative Assistant will work with 3-4 leaders within the CX organization to help unlock valuable time and keep the day-to-day moving like a well-oiled machine. We are looking for someone who can maintain order in calendarization, large-scale meeting logistics, and project work that will enable our teams to move faster and do their best work.

As a key member of the Invite Team, you will heavily impact Gusto’s hiring strategy, coach hiring managers and interview teams all while hiring amazing Gusties along the way! The ideal candidate has a proven track record recruiting in an agency or high growth startup environment and is eager to take on the challenge of rapidly growing our company. From generating pipeline to maintaining a successful offer acceptance rate, you make the candidate experience delightful and manage it from end to end. You will be a trusted thought partner to our Engineering teams as we scale to 1,000+ employees.

Work with our engineers to keep our web application secure. Develop tools and processes that will help our engineers easily write secure code. Run threat modeling to ensure that engineering teams build security into the architecture. Train engineering teams in secure coding best practices. Research the latest threat actors and exploits and help our engineers secure the product against those threats. Automate and integrate security into CI pipelines, such as static code analysis and dynamic code analysis. Assess applications for security vulnerabilities using a combination of manual and automated penetration testing tools. Run internal red team exercises. Coordinate 3rd party pen-testers and bug bounty programs. Ensure proper management, encryption, and separation of secrets and keys.

We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world. You will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.

Gusto is looking for an entrepreneurial problem solver to join our growing Product Management team in Denver. The team’s mission is to multiply our customer impact through a thriving partner ecosystem, from the largest software companies to the smallest local accounting firms. By forging long-lasting industry partnerships, we can solve more problems for more businesses across the world.

  Employee benefits are tricky. They’re even trickier for employers aiming to renew group benefits in a ever-changing health care space. As a member of our Implementation team, you will be helping set up new health benefits accounts with health insurance carriers and our customers directly to help them navigate this challenging space.   Gusto’s Implementation team is passionate about using innovative technology and service to elevate the health

We’re looking for talented and motivated engineers with 4+ years of experience. Gusto engineers own entire features in our system. You'll influence the initial specs for the feature, build/modify the backend APIs (mostly Rails), write the front-end code that consumes said APIs (mostly React.js), and be responsible for ongoing improvements once the feature is deployed.

The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a want to build process at a fast-growing start-up. We’re a small, tight group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.

Gusto is seeking a leader of Health Benefits Operations who is passionate about providing small business owners with the best customer experience in the world while improving workflows and creating efficiency gains in an ever-changing environment. You will lead two health insurance operation teams by empowering and enabling your direct managers (People Empowerers is Gusto terminology for a manager) to effectively drive their business areas forward. Considered the quiet professionals of Gusto, Health Benefits Operation teams operate behind the scenes to ensure customer benefits are fully supported.

Manage benefit operations (submit health insurance benefits through forms and carrier portals). Work through queues of requests in Salesforce. Help to scale our growing health benefits operations and improve our processes - find pain points and seek better ways for us to tackle our work. Collaborate with team members on special projects to increase efficiency. Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes. Provide expertise in healthcare and benefits enrollment.

Gusto is fundamentally changing how the world works by empowering everyone to put people first. Gusto reimagines payroll, benefits, HR, and personal finance by automating the most complicated, impersonal business tasks and making them simple and delightful.

Develop and maintain end-to-end integrations with our homegrown application and sales/customer support tools. Implement and maintain Salesforce configuration, custom objects, workflows, Apex, Visualforce. Translate complex business requirements into elegant technical solutions. Improve quality and completeness of documentation and end-user training. Be the key stakeholder for change management and development process.

We’re looking for a Sales Insights and Operations professional to partner with sales leaders within our Small Business sales channel. As a key contributor to our Small Biz sales team, you will play a critical role in developing the go-to-market capabilities for our largest and most productive sales team. This role provides a unique opportunity in that you will support and help shape a rapidly growing and strategically important segment of our business. Candidates should align with our company values, be highly self-motivated to drive results, and have a insatiable desire to learn and grow to solve the business problems they face.

The executive assistant team works with Gusto’s leadership to support their day-to-day administrative and operational needs, while also contributing to projects that help drive the company’s strategic priorities. In this role, you will be a critical part of supporting our business function.

We are looking for a mission-driven Sourcer to help us identify and engage candidates for our technical teams (including Engineering, Product, Design and Marketing). People are the foundation of Gusto, we strongly believe that hiring world-class talent is core to our success, and the entire team plays an active role in recruiting. In this role, you will play a critical role in helping us build the best team possible, which is key to our growth and success as a company.

Gusto is seeking a Customer Operations Leader based in Denver to empower our events processing and payments & filing functions. You will be responsible for elevating the operations of 3 customer-facing operational groups at Gusto (member fulfillment, tax resolution, and tax operations). We are looking for someone to champion strategic initiatives, identify process and scaling improvements, propose opportunities for managing change in a cost-effective manner and enable continuous improvement through a constant review of reporting, processes, and workflows. The individual will be an experienced people leader who has led, developed and grown leaders through empowerment, development, and mentorship in the field of operations.

We are seeking folks who are passionate about fighting fraud while delivering a world-class customer experience. As a Fraud Prevention and Investigation Specialist, you will act as fraud-fighting detective and be responsible for helping to make Gusto the safest and most secure payroll solution.

Lead and mentor a team of 3-7 talented engineers. Work on exciting new products, helping employers build communities within their organizations and building great places to work for their employees. Collaborate closely with our product team to define, plan, and prioritize our product roadmap. Write code every day. Develop, test, and deploy features across the entire stack alongside your teammates. Ship products that are integral to Gusto’s long-term strategy and have significant growth impact. Partner with recruiting to help scale the engineering team by actively sourcing and closing new talent. Bring out the best in the individuals on your team by enabling them to do the best work of their lives.

We’re looking for talented and motivated engineers with 5+ years of experience. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!

Product Infrastructure builds our continuous integration, artifact building, and deployment mechanisms. We support Gusto engineers at every step of the software lifecycle. You’ll work on (and learn) static analysis and linting, automated test suite management, online database migration, deployment, monitoring, and anything else your team builds for product developers.

Gusto is seeking a Customer Care Team Lead in our growing Denver office. Our team is passionate about helping small business owners by acting as their trusted advisors and are responsible for acting as their advocate to provide a world-class customer experience. You will be an integral part of the team with a high level of responsibility and room for growth. The ideal candidate will lead a Customer Care team to increase customer happiness, coach and mentor team members, and help to scale a scaling company.