Gusto
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As a Senior Staff Software Engineer at Gusto, you'll architect, build, and test a diverse product suite, lead innovation in customer-facing products, drive quality in coding for scalable systems, and ensure cross-functional alignment with various teams to resolve customer issues and enhance customer experiences.
The Senior Marketing Analyst analyzes marketing data to identify trends and insights, evaluates the performance of marketing campaigns, and creates reports and visualizations. This role collaborates with various teams to align marketing strategies and supports customer segmentation and targeting strategies based on market research.
The Tax Resolution Leader will empower a team focused on effective tax notice resolution and enhancing customer experiences. Responsibilities include driving strategic initiatives, managing operations, collaborating cross-functionally, and ensuring high customer satisfaction.
The Principal Service Designer at Gusto will oversee the service design capability, leading a team to evolve processes and methodologies, fostering a culture of value creation. Responsibilities include managing service design activities, utilizing design thinking to enhance customer experiences, and collaborating with various teams to implement impactful service experiences.
The role involves architecting, developing, and refining Gusto's native Android app, collaborating with cross-functional teams, and improving mobile infrastructure. The engineer will focus on building scalable services and enhancing the product experience for small business owners.
In this role, you will be responsible for maturing Gusto's financial and operational processes to enhance revenue growth. You will manage data processes, oversee partnership operations, establish product guidelines, and collaborate with senior leadership on strategic initiatives, while ensuring accurate and reliable financial data.
The Senior Product Manager will lead a team to enhance Gusto's customer communications platform, focusing on strategy, roadmap, and execution. Responsibilities include setting goals, conducting user research, and driving product development from concept to launch, while collaborating with cross-functional teams to meet user needs and improve business metrics.
The Payroll Care Team Leader will manage a customer-centric team ensuring timely and accurate payroll and tax processes. Responsibilities include mentoring team members, utilizing metrics to improve customer experience, and collaborating with product teams to enhance service delivery.
As a Developer Enablement Lead, you will enhance Gusto's developer experience by creating and managing documentation, tools, and resources. Your role includes evaluating existing documentation, producing user-friendly API docs, working with cross-functional teams for accurate technical content, and participating in usability testing to improve developer tools.
As a Partner Success Manager at Gusto, you will drive market presence with embedded payroll partners, measure success metrics, optimize onboarding, and build effective communication channels between partners and Gusto's internal teams. Your role will involve strategizing, planning, and ensuring partner satisfaction through successful adoption of Gusto's products.
The Tax Operations Specialist will manage payroll tax payments and filings for customers, ensuring accuracy and timeliness. Responsibilities include problem-solving issues that arise, working with tax agencies and cross-functional teams, and continuously improving processes. A focus on customer service and operational efficiency is essential.
The Privacy Program Manager will develop and mature the Privacy Program at Gusto, ensuring compliance with privacy regulations and policies. Responsibilities include creating privacy initiatives, training programs, assessments, and managing privacy-related projects while collaborating with various teams.
As a Senior Data Analyst at Gusto, you will leverage data to drive strategic decision-making across various teams, collect and analyze data to extract insights, develop dashboards and reports, evaluate performance, and promote a data-informed mindset within the organization.
The Senior Product Manager will drive product strategy to support accounting firms in providing high-quality client guidance while leveraging Gusto's extensive data from small business customers. Responsibilities include leading product discovery, creating long-term vision, running experiments, collaborating with engineering, design, and data teams, and improving key metrics.
The Customer Success Manager at Gusto will proactively engage with existing customers to enhance feature adoption, ensure satisfaction, and maintain retention. Responsibilities include making outreach calls, gathering customer feedback, and collaborating with various teams while educating customers on Gusto's offerings.
The Commercial Counsel will draft, review, and negotiate enterprise sales and product partnership agreements, primarily focusing on Gusto's Embedded Payroll. This role involves building trusted relationships with various stakeholders, providing legal guidance to minimize risk, and supporting sales teams to achieve business objectives.
Lead and develop client relations and retention teams while leveraging data and customer insights to improve customer experience and operational excellence. Foster a culture of engagement, strategize cross-functionally, and drive improvements based on customer feedback.
The Senior Product Manager will lead product development for tax calculation tools, collaborating with engineering, design, and compliance teams to enhance product strategy and deliver high-quality solutions. They will tackle complex regulatory challenges, improve internal efficiencies, and enhance customer experience through innovative internal tools and automation.
The Product Counsel at Gusto will advise on the development of fintech products, navigate regulatory frameworks, counsel product teams on legal issues, contribute to risk management processes, and collaborate with other legal teams to support product expansion.
As a Product Counsel, you will counsel product, engineering, and design teams on employment compliance and related issues, research regulatory frameworks, contribute to product development, and support the Legal & Compliance team's initiatives at Gusto.
