Gusto

We are seeking a sales leader to lead our Sales Development Rep (SDR) team based in Denver, CO. You will play the critical role of leading and developing our SDR program - empowering your reps to engage, educate, and convert small business owners onto the Gusto platform for their payroll and HR needs. You align with our company values and have a passion for building high-performance sales teams that drive stellar monthly/quarterly outcomes while developing processes for the long haul. If you’re passionate about developing people, shaping process, and you’re excited to roll up your sleeves and lead by example, let’s talk.

  Employee benefits are tricky. They’re even trickier for employers aiming to renew group benefits in a ever-changing health care space. As a member of our New & Renewed Customer Onboarding team, you will be helping set up new health benefits accounts with health insurance carriers and our customers directly to help them navigate this challenging space.   Gusto’s New & Renewed Customer Onboarding team is passionate about using innovative

We are seeking folks who are passionate about fighting fraud while delivering a world-class customer experience. As a Fraud Prevention and Investigation Specialist, you will act as fraud-fighting detective and be responsible for helping to make Gusto the safest and most secure payroll solution.

The Fulfillment (Health Benefits & Payroll Implementation) team is passionate about using innovative technology and service to elevate the payroll transfer and onboarding of small business owners and their employees to the Gusto platform. Each team member is a true owner and makes a tremendous impact every single day. As a core member of the payroll onboarding team, you’ll be responsible for setting up customer accounts to run payroll with Gusto

The executive assistant team works with Gusto’s leadership to support their day-to-day administrative and operational needs, while also contributing to projects that help drive the company’s strategic priorities. In this role, you will be a critical part of supporting our business function.

We are looking for a mission-driven Sourcer to help us identify and engage candidates for our technical teams (including Engineering, Product, Design and Marketing). People are the foundation of Gusto, we strongly believe that hiring world-class talent is core to our success, and the entire team plays an active role in recruiting. In this role, you will play a critical role in helping us build the best team possible, which is key to our growth and success as a company.

Gusto is looking for a Learning Business Partner to join our growing L&D team in Denver. As a partner to our Customer Experience team, you will have the opportunity to work across the learning process, and would be highly engaged in consulting with our CX leaders, designing learning solutions, and working with the broader team to make those solutions come to life through learning assets, and facilitated experiences. We are looking for an individual with passion and expertise in learning science, consulting excellence, and instructional design. The Learning and Development team is responsible for ensuring that our customer experience teams have the knowledge and skills to be successful. The ideal candidate will be deadline driven, have a passion for creative problem solving and is eager to partner with Subject Matter Experts and facilitators to deliver a quality experience.

We are looking for a mission-driven Sourcer to help us identify and engage candidates for our technical teams (including Product and Marketing). People are the foundation of Gusto, we strongly believe that hiring world-class talent is core to our success, and the entire team plays an active role in recruiting. In this role, you will play a critical role in helping us build the best team possible, which is key to our growth and success as a company.

We are seeking folks who are passionate about resolving tax notice support cases while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws and identifying the root cause of cases. You will be working closely with tax agencies to reach the best outcome for our customers as well as our product team to build tools that streamline the resolution process and prevent similar cases in the future. This is an amazing opportunity to use your payroll expertise to reshape the way our clients view payroll!

The Sales Development Representative role is a first point of contact for many of our new customers. This team spends much of their day on the phone calling small business owners who are not currently Gusto customers, to set them up our Account Execute sales teams who will consult with those business owners and help them become customers. The Sales Development team is politely persistent and cheerfully competitive.

Lead and mentor a team of 3-7 talented engineers. Work on exciting new products, helping employers build communities within their organizations and building great places to work for their employees. Collaborate closely with our product team to define, plan, and prioritize our product roadmap. Write code every day. Develop, test, and deploy features across the entire stack alongside your teammates. Ship products that are integral to Gusto’s long-term strategy and have significant growth impact. Partner with recruiting to help scale the engineering team by actively sourcing and closing new talent. Bring out the best in the individuals on your team by enabling them to do the best work of their lives.

The CX Insights & Operations (CXIO) team delivers strategy, operations, and technology to wow customers with each and every interaction. We’re seeking an experienced workforce management leader to help us build our WFM team to support our rapidly growing Customer Experience (CX) team. As an early member of the team, you will partner closely with our CX leadership team and operators to establish our process for short term forecasting and drive scheduling for our world class customer experience team.

Lead a sales team of 8-10 benefit advisors with a focus on development and professional growth. Coach, motivate and empower the sales team to meet and exceed monthly, quarterly, and annual quotas. Cultivate strong sales fundamentals with the benefit advisors, including but not limited to: pipeline management, follow-up and forecasting. Help refine and further develop our strategy: scale revenue from both our direct and indirect sales channels in a cost-effective way. Measure and report on sales effectiveness against targets and adjust motions and strategies as necessary. Partner with our Sales Insights and Operations team to continuously improve team performance through increased effectiveness and efficiency. Collaborate with Sales, Marketing, and Product leadership to identify market opportunities, drive leads and pipeline progression, and help shape the product vision and strategy.

Gusto is seeking a Manager for our New and Renewed Onboarding teams who is passionate about providing small business owners with the best customer experience and creating a great experience our employees. You will lead an insurance operation organization by empowering and enabling your individual contributors to effectively drive their core work forward.

We’re looking for talented and motivated engineers with 5+ years of experience. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!

Product Infrastructure builds our continuous integration, artifact building, and deployment mechanisms. We support Gusto engineers at every step of the software lifecycle. You’ll work on (and learn) static analysis and linting, automated test suite management, online database migration, deployment, monitoring, and anything else your team builds for product developers.

  Are you someone who seeks out process improvement and thrives in behind-the-scenes operations? The Member Fulfillment team is looking for 2019 graduates that are passionate about supporting our customers and giving them ease of mind as you take care of key moments in the health benefits of the business owners and employees who use Gusto.   As a team member, you will help employers and employees manage their health benefits by processing new

Gusto is on a mission to provide delightful, modern payroll, benefits, and HR to businesses everywhere. We’re proud to have built a product that our customers love. Now we’re looking for a few intrepid salespeople to spread the word to businesses across the nation. Are you excited to start and build a sales career at a growing tech start-up?

We are proud to have built a product that our customers love, and we’re looking for talented staff across the board to join our growing team. As a member of our IT Support team in our Denver office you’ll keep Gusto employees productive and secure by providing world class technology in person support.

  Looking to start your career in the high growth tech industry? As a part of our Customer Care team you’ll gain invaluable experience in a fast-paced environment, and help us do what the best tech companies do - address real problems and deliver exceptional customer support.   In this role, you will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll

The Vendor Operations role will manage our offshore and onshore vendor programs focused on manual and repeatable business processes. You’ll own and manage the relationship with our vendors to oversee staffing, SLA adherence, quality performance, and other operations metrics. Additionally you’ll work cross functionally across Gusto to partner with key stakeholders to drive, monitor and present performance by operation. The Vendor Operations role is within our Customer Engagement organization. You’ll be a founding member of the Vendor Operations team and help Gusto scale. Our Engagement organization is the linchpin of our world-class experience. With their passion, insight and customer advocacy, the CX team has helped Gusto maintain NPS of 70 while serving over 50,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the county.

The Payroll Transfers team is passionate about using innovative technology and service to elevate the payroll experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. As the leader of the Payroll Transfers team, you’ll be responsible for setting the team up for success as they implement customers with their payroll while providing a delightful and guided experience.

Serve as strategic horsepower for Customer Experience processes. Hypothesis-driven problem solving for CX’s biggest operational puzzles. Develop future state processes and process requirements to deliver upon company objectives. Use a data-driven approach to recommend process improvements. Build and implement scalable processes from the ground up. Get your hands dirty and troubleshoot any issue that arises.

We’re looking for talented and motivated growth engineers with 5+ years of experience. Our engineers own entire features in our system. You'll influence the initial specs for the feature, build/modify the backend APIs (mostly Rails), write the front-end code that consumes said APIs (mostly React.js), and be responsible for ongoing improvements once the feature is deployed.

Manage benefit operations (submit health insurance benefits through forms and carrier portals). Work through queues of requests in Salesforce. Help to scale our growing health benefits operations and improve our processes - find pain points and seek better ways for us to tackle our work. Collaborate with team members on special projects to increase efficiency. Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes. Provide expertise in healthcare and benefits enrollment.

As a key member of the Invite Team, you will heavily impact Gusto’s hiring strategy, coach hiring managers and interview teams all while hiring amazing Gusties along the way! The ideal candidate has a proven track record recruiting in an agency or high growth startup environment and is eager to take on the challenge of rapidly growing our company. From generating pipeline to maintaining a successful offer acceptance rate, you make the candidate experience delightful and manage it from end to end. You will be a trusted thought partner to our Engineering teams as we scale to 1,000+ employees.

Work with our engineers to keep our web application secure. Develop tools and processes that will help our engineers easily write secure code. Run threat modeling to ensure that engineering teams build security into the architecture. Train engineering teams in secure coding best practices. Research the latest threat actors and exploits and help our engineers secure the product against those threats. Automate and integrate security into CI pipelines, such as static code analysis and dynamic code analysis. Assess applications for security vulnerabilities using a combination of manual and automated penetration testing tools. Run internal red team exercises. Coordinate 3rd party pen-testers and bug bounty programs. Ensure proper management, encryption, and separation of secrets and keys.

We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world. You will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.

As an all-in-one provider of payroll, benefits, and HR, we want to make it easy for any business to be an amazing workplace. As a design team, we craft simple, delightful product experiences that help over 60,000 small businesses make this a reality.   As a Senior Product Designer, you'll take ownership of a large area of the Gusto product and be involved in the entire product development process, from early research and visioning to tweaking

Gusto is seeking a Customer Care Team Lead in our growing Denver office. Our team is passionate about helping small business owners by acting as their trusted advisors and are responsible for acting as their advocate to provide a world-class customer experience. You will be an integral part of the team with a high level of responsibility and room for growth. The ideal candidate will lead a Customer Care team to increase customer happiness, coach and mentor team members, and help to scale a scaling company.

Inspire your team to do the best work of their life on a daily basis. Develop metrics to measure the growth and performance of the team, and provide reports to internal stakeholders. Empower team members with a focus on personal and professional development while managing Gusto business needs. Scale the Customer Ops org by increasing team efficiency and working cross functionally with product and engineering teams. Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient.

We’re looking for talented and motivated engineers with 4+ years of experience. Gusto engineers own entire features in our system. You'll influence the initial specs for the feature, build/modify the backend APIs (mostly Rails), write the front-end code that consumes said APIs (mostly React.js), and be responsible for ongoing improvements once the feature is deployed.

The Tax Resolution team is seeking a leader who is passionate about providing a world-class experience during key-moments along a customer’s journey. You will have the privilege of empowering a team that utilizes a combination of problem solving, research and investigation, negotiation and communication, and deep payroll expertise to resolve complex payroll tax issues. You’ll also have the opportunity to make a direct impact on individual and team career development, personal and professional growth and overall process improvement.

The ideal candidate has a proven track record recruiting in an agency or high growth startup environment and is eager to take on the challenge of rapidly growing our company. From generating pipeline to maintaining a successful offer acceptance rate, you make the candidate experience delightful and manage it from end to end. By leveraging your knowledge of our hiring needs and search requirements, you effectively match candidates with the roles where they can do the best work of their lives #WithGusto.

The Customer Onboarding team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every single day. As a core member of Benefits Onboarding team, you’ll be responsible for setting up customers with their health benefits while providing a delightful experience. You’ll put their minds at ease

Develop and maintain end-to-end integrations with our homegrown application and sales/customer support tools. Implement and maintain Salesforce configuration, custom objects, workflows, Apex, Visualforce. Translate complex business requirements into elegant technical solutions. Improve quality and completeness of documentation and end-user training. Be the key stakeholder for change management and development process.

The Fulfillment (Health Benefits) team is passionate about using innovative technology and service to fulfill key moments of small business owners and their employees in offering benefits. Our team strives to positively influence millions of businesses and hundreds of millions of employees throughout the United States.

Employee benefits are tricky. They’re even trickier for employers that don’t have the time to stay up to date on all the changes that happen in this industry. New plans, new rates, and new regulations are just some of the obstacles the small employers face in the benefits landscape. As a founding member of our Renewal team, you will be helping employers navigate these obstacles and help them make important benefits decisions on an annual basis. G