Jobs at Gusto

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Hire, lead, and pave paths for our diverse team of high-performing researchers and research operations to drive impact. Provide direction and vision for evolving the role of research in product development; identify and execute on opportunities to further increase quality, efficiency, and impact of Gusto’s collective research efforts. Develop strategic research roadmap to identify and answer the most critical questions about our customers in partnership with company leadership and cross-functional stakeholders.  Evaluate and experiment with new and emerging methods and technologies, and identify if and how to incorporate them into the team’s toolkit. Coach UX researchers and cross-functional partners as they craft their approach to the challenge at hand. Optimize for helping them deliver credible, actionable insights which drive confident, bold, customer-focused business & design decisions.  Scope projects & bandwidth required and help guide researchers to prioritize workstreams, creating space and resources for the team to pursue the highest-impact opportunities to move the needle for Gusto’s customers, teams, and the business.

Work with Engineering, Product, and Design to release a product feature. Execute strategic market analysis on competitors, customers, or other project. Understand customer pain points, come up with solutions, and then prototype, iterate and launch.

Our Opportunity: As a People Partner, you will drive people strategies and solutions for Gusto’s Customer Experience (CX) organization. You’ll support our Head of CX and their leadership team with strategic and tactical people and talent planning and execution. You’ll be part of the team that supports Gusto’s COO and all of our customer-facing business teams. 

Diagnose, translate, and define current and future business needs into an overall integrated People/Talent Plan for the Biz organization and major sub-organizations.  As a People Partner, serve as a change agent and member of the Biz leadership team to help drive strategic growth plans and objectives across the organization. Provide organizational development interventions and support including organization design, development solutions, leadership coaching, and proactive change management. Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning. Initiate and maintain effective communications with Biz leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement. Build strong partnerships across the People team roles and functions (Invite, Talent Development, Compensation and Benefits) as well as operate as part of a larger People Partner team to create a consistent Gustie experience. Lead the Biz organization to achieve its People objectives, including attracting, hiring and onboading great talent, developing and retaining Biz Gusties, and achieving our goals around representation and inclusion.

The CX Insights & Operations team delivers strategy, operations, and technology to wow customers with each and every interaction. As a member of our team, you will drive strategy and build scalable processes for our world class customer experience, in partnership with our CX leadership team. This role provides a unique opportunity in that you will support and help shape a rapidly growing and strategically important segment of our business. Candidates should align with our company values, be highly self-motivated to drive results, and have a insatiable desire to learn and grow to solve the business problems they face. 

The executive assistant team works with Gusto’s leadership to support their day-to-day administrative and operational needs, while also contributing to projects that help drive the company’s strategic priorities. In this role, you will be a critical part of supporting our business function.

You will partner with executive leadership in Gusto Business team, their direct reports and cross-functional partners to set and communicate strategy and decision-making with the broader organization. You will also partner closely with key cross-functional partners to align strategies and business decisions. You will design and execute strategic projects that build new capabilities at Gusto, and allow us to meet our collective goals. Building partnerships across functions is critical, so you must inspire trust by demonstrating excellent judgment and integrity.

Partner with stakeholders to understand requirements and provide scalable solutions in alignment with business technology strategy and architecture. Architect, develop and maintain end-to-end integrations with our homegrown applications and various cloud platforms. Create Enterprise Integrations, automation strategy and Roadmap. Architect and implement solutions using Service Oriented Architecture (SOA) patterns and cloud-based services. Be the key stakeholder for change management and development process.

Work with our product engineers to keep our web applications secure. Develop easy-to-use tools and light-weight processes that will help our engineers seamlessly write secure code. Be involved early in the software development life cycle so that security is built into our architecture. Train engineering teams in secure coding best practices. Research the latest threats and exploits and help our engineers secure the product against those threats. Automate and integrate security into CI/CD pipelines, such as static code analysis and dynamic code analysis. Run internal red team exercises. Coordinate and manage 3rd party pen-testers and bug bounty programs. Ensure proper management, encryption, and separation of secrets and keys. Share our security learnings and best practices with the outside world, so we can make the world more secure.

As the Employee Relations lead for Gusto, you will be responsible for ensuring that we maintain a safe, respectful and inclusive workplace culture through strong People policies, a scalable employee relations framework, and transparent and respectful investigations processes and procedures (including those for investigations, disciplinary actions and performance management). In addition, you’ll play a key role in ensuring that we are able to clearly and concisely communicate those processes and procedures to Gusties at all levels of the organization. 

The Data & Analytics team takes this to heart and empowers Gusto to do the greatest work of their lives by providing the data and tools to make this possible. Our Data & Analytics is part of the Finance & Business Operations (FBOS) Team and provides an analytical partnership to business owners to make data-informed decisions, provide easy access to data, and guide strategic decision making. #ItsAMarathonNotASprint #UseDataWithGusto

Lead and mentor a team of 3-7 talented engineers. Bring out the best in the individuals on your team by enabling them to do the best work of their lives. Collaborate closely with our product team to define, plan, and prioritize our product roadmap. Work on exciting new products, helping employers build communities within their organizations and building great places to work for their employees. Write code every day. Develop, test, and deploy features across the entire stack alongside your teammates. Ship products that are integral to Gusto’s long-term strategy and have significant growth impact. Partner with recruiting to help scale the engineering team by actively sourcing and closing new talent.

Own what you build as you architect, test, and refine Gusto’s product suite. Tackle a wide variety of technical problems throughout the stack and contribute daily to all parts of our product code base. Collaborate with our product management and design teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily. Build a product that our customers genuinely love. Don't just take our word for it - check out what some customers have to say.

Your role will be to thoughtfully design and execute a variety of creative projects; from art directing motion graphics and video to designing interactive web experiences. This is a highly collaborative role that will require you to work closely with design and marketing leaders, product teams, and the rest of the Brand Studio team to ship effective marketing projects and campaigns. We’re looking for a creative problem solver who can think strategically but also loves getting into the details that take design from good to great.

Gusto’s Business Development team focuses on evaluating and executing strategic partnerships in focused categories. As a Partner Manager, you will build relationships with existing partners to drive incremental new business for Gusto and the partners. You will collaborate with the Strategic Partnerships team to drive joint go-to-market and product roadmap activities. You will report on the success of each relationship and work to make improvements where necessary. You will be involved in training the partner on Gusto products, our value proposition and process to begin driving revenue through the channel.

Gusto’s Business Development team focuses on evaluating and executing strategic partnerships in focused categories. This role will assess, plan, build, and execute on a strategy to drive new customer acquisition with net new business segment and partnerships. An emphasized focus will be on co-developing large distribution opportunities for new customer acquisitions. You’ll lead all business development activities through to execution on how Gusto should partner to optimize the value of the partnership jointly solving for our SMB customers for the short and long-term. A few of our partners we have partnerships with today include Clover, Xero, Freshbooks to name a few. You’ll be great in this role if you have an Entrepreneurial mind-set, find passion in building things from the ground up, can develop structure in an un-structured environment, are self-motivated, are an outside of the box thinker and someone with a start-up mentality. You should have a proven track record of influencing at the executive level to the individual contributor all creating exceptional relationships along the way.

Manage full-cycle recruitment process for Business teams at Gusto. Partner with hiring teams to understand their organizational objectives and drive a customized hiring plan to achieve those. Create unique strategies to identify, attract, and engage with the best talent from branding and events to sourcing and referrals. Manage candidates in process to provide them with the most delightful candidate experience. Mentor fellow members of the recruitment team on best practices. Build processes that will help the recruitment team scale its efforts for years to come. Proactively contribute to improving Recruiting at Gusto by challenging the status quo and providing useful suggestions for improvement.

Gusto is looking for a Communications Lead to craft meaningful stories that we tell externally and internally. You’ll work with stakeholders across the company to craft ideas and insights that drive conversations with journalists, thought leaders, influencers, customers, and our employees. You relish the opportunity to use your voice to advocate on behalf of others, and share our passion to raise awareness for the importance of small business in America and empowering entrepreneurs. You’re excited about having pride of authorship to build programs from scratch and enjoy having end-to-end ownership of your work.

 We’re looking for a strategic, data-obsessed, senior-level customer marketing lead to engage our customers throughout their lifecycle with Gusto. You’ll ensure the right messages are reaching the right customers in the right channels to maximize customer value, drive growth, and increase retention. You’ll balance strategic thinking with tactical execution by bringing to the role prior experience managing owned marketing channels and a deep understanding of key levers to influence customer behavior and move metrics. Working cross-functionally with the product, sales, and customer experience teams, you’ll bring new, high-impact programs to life and measure and report out on results. The ideal candidate will have prior management experience to mentor and help up-level our current team.

Build and deploy models and data products to support growth, prevent fraud, control risk and delight our customers. Enhance and contribute to the team’s core analysis and modeling systems and libraries. Identify new opportunities to leverage data to improve Gusto’s products and help our business. Present and communicate results to stakeholders across the company.

Gusto is looking for an experienced and ambitious product analyst to help us leverage our data to inform product direction and strategy. In this role you will work closely with our Engineering, Product and Design teams to define and track product metrics, design customer-facing experiments and dive deep into our Payroll, Benefits and HR data to deliver insights. As the most experienced product analyst on our Data Science team, you will also help define and build our approach to data-informed product development from the ground up.

Your role will be to partner closely with our growth marketers, engineers and PM’s to thoughtfully design and execute a variety of digital experiences that help convert prospects to customers. You’ll take ownership of an important stage of our customer experience and be involved in the entire product development process, from early research and visioning to shipping pixel-perfect work. 

The ideal candidate will have proven program management experience and strong leadership skills. Excellent communication skills, ability to manage complex logistics, and a highly organized approach are mandatory. You'll utilize a full range of project management, as well as interpersonal skills to help keep our goals focused, contribute to plans that will be most impactful to the team, and execute specific programs intended to move the team forward. You’ll be a key contributor to scaling our design team, our culture, and the way we operate with a high level of responsibility, areas of ownership, and room for growth. 

Serve as the strategic liaison between Marketing, Sales, Customer experience teams and Business Technology for strategy development, solution discovery, service management, risk management, and relationship management. Develop and enhance relationships with key business stakeholders, actively manage expectations and monitor satisfaction levels. Develop business technology roadmap aligned with business strategy and department goals. Drive the quarterly OKR planning process in partnership with business and other business technology teams, commit to projects based on the capacity and deliver on the commitments. Empower a team of business analysts and partner with the Development team to deliver on the OKR’s. Attract, develop, and retain high performing business analysts to meet the current and evolving needs of the business through effective recruiting, training and development, coaching and mentoring and performance management.

The FBOS team provides strategic, operational and financial decision support at the corporate, departmental and product level. The team’s mission is to “define and defend the business model while accelerating Gusto’s growth.” As part of this team, you will lead planning, resource allocation and operations across various Product & Engineering teams in this high impact, high responsibility role. You’ll gain experience conducting market research, creating financial plans, being a thought partner to operators in scaling the current product portfolio as well as launching new products in the future.

Gusto is growing our Business Technology team and looking for a dynamic, techno functional, business systems analyst! You'll develop and implement solutions supporting our Finance, Accounting, and Legal teams. Our BizTech Team is a trusted partner for Gusto's Finance and Business operations (FBOS) teams by enabling those teams with effective systems, technology and tools. As part of our Business Technology team, your core responsibility is to develop and maintain Finance Technology tools and other integrated platforms like Netsuite, Billing & Revenue applications, Adaptive and Workday. Our mission is to help our business set the right goals and achieve them!

Our ideal candidate will have extensive experience in recruiting, specifically focused on University Recruiting. On top of this, we are looking for a leader who will inspire, mentor, and develop a team of junior recruiters. We are looking for a strategic thinker who will use a data-informed approach to gain internal alignment & build out the program, but also someone who isn’t afraid to think outside the box and try something new! 

Our Foundation Engineering team is primarily responsible for building the services, tools, infrastructure and libraries that will help our Product Engineering team build faster and better. We’re looking for an experienced engineering leader to lead all Foundation Engineering for Gusto. You’ll empower Gusto’s Platform and Infrastructure engineering sub-groups and work closely with our company leadership to deliver world-class products to our customers.

As part of Gusto’s PM leadership team, you’ll develop and execute the Growth product roadmap with a nimble and talented team of PMs. You will have the freedom to run with a product idea and see it through to the end while partnering with our CMO to drive acquisition, activation, and retention holistically. You’ll build a team, a business and set of product experiences that our customers will love and will set the bar for the industry. You will also partner with our Head of Product to evolve our strategy & product management as a team for Gusto as a whole.

As the Internal Comms Lead for Gusto, you will be responsible for helping our more than 1,200 Gusties stay informed, feel connected and engaged, and share a sense of purpose. Your role will be critical in scaling our culture and values as we continue to grow. Your goal will be to increase employee engagement, develop our company-wide internal communication framework, develop and manage our communications channels, and connect our company strategy and narrative to Gusto-wide initiatives. You’re able to lead through influence and are able to see around corners to help us continue scaling successfully. You will serve as a trusted advisor to our senior leaders and report to Gusto’s Chief People Officer. In this role, you’ll work closely on communications with all of Gusto’s leaders, including frequent interactions with our CEO. You’ll be a confidante, sounding board, and thought partner to him and the rest of Gusto’s leadership team. 

As part of Gusto’s PM leadership team, you’ll develop and execute the Pay & Time product roadmap with a nimble and talented team of PMs. You will have the freedom to run with a product idea and see it through to the end. You’ll build a team, a business and set of products that our customers will love and will set the bar for the industry. You will also partner with our Head of Product to evolve our strategy & product management as a team for Gusto as a whole.

As part of Gusto’s PM leadership team, you’ll develop and execute the Product Platform product roadmap with a nimble and talented team of PMs. You will have the freedom to run with a product idea and see it through to the end. You’ll build a team, a business and set of products that our customers and internal teams will love and will set the bar for the industry. You will also partner with our Head of Product to evolve our strategy & product management as a team for Gusto as a whole.

We are passionate about using innovative technology and excellent service to elevate the health and benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your health and insurance expertise along with project-management skills to streamline compliance and ensure that our agency and our products are built the right way. You shine in a fast-paced environment and thrive on the success of a job well done. You have demonstrated leadership capabilities and are able to train members of relevant teams. You are the type of person who will leave no stone left unturned when navigating complex regulations, legislation, and court decisions that affect the health and benefits world. When you say “I’ll take care of it” we know it’ll be done well.

We are looking for law school interns who are energetic, detail-oriented, and efficient multitaskers, who would enjoy working collaboratively in an in-house legal environment. You shine in a fast-paced environment and thrive on the success of a job well done. You’re the type of person who will leave no stone left unturned when conducting legal research. You are eager to develop skills in critical thinking, operationalizing regulatory requirements, innovating with product and engineering teams, and legal research. And you will have a fun and memorable experience while doing all the above!

Help the Legal team be more productive, effective and organized. Conduct legal research and work with business, product, marketing, and engineering teams on topics such as privacy (e.g., GDPR, HIPAA & California Consumer Privacy Act), advertising (e.g., UDAAP & CAN-SPAM), intellectual property (e.g., trademarks & patents), employment (e.g., wage & hour & ERISA), benefits (e.g., ACA and COBRA), and fintech (e.g., lending, money transmission, and other fintech matters). Negotiate and revise vendor and partnership agreements. Draft and update agreement templates. Create legal wikis and “how-to” presentations.

As a Marketing Planning & Forecasting Lead at Gusto, you’ll help us deliver insights that drive action. You’ll help us build a world class forecasting and planning discipline as we scale our marketing programs to millions of small businesses. The work includes creating and maintaining our demand forecast, reporting variances, and helping us understand growth drivers and areas of opportunity. You’ll also help with sizing and scenario planning across our growth portfolio, including conversion optimization, lead generation, and LTV and will be the go-to on what’s working and what’s not. You’ll be responsible for creating compelling management reporting on performance for consumption by various stakeholders, including leaders in sales, marketing, and finance. In summary, this role is not about reporting but about triggering the most effective action. You’ll be surrounded by adept complementary partners in performance marketing, data science, business intelligence, data engineering, and more.

Gusto is seeking an Office Environment Coordinator who will serve as the face of the organization and dive into special projects. If you have customer service experience and are looking to transition into more of an office setting, this role will give you the opportunity to flex your forward-facing skills ensuring all clients’ needs are taken care of. If you enjoy working autonomously, love communicating, and are excited to expand your business knowledge you won’t want to let this opportunity pass you by!

We’re looking for an experienced, growth-focused marketer to lead our partner marketing efforts. As someone passionate about collaborating with partners to define and deliver high-impact, integrated campaigns, you’ll work with marketing and BD leadership to define, execute, and optimize our partner marketing strategy. You’ll be the face of the Gusto marketing team externally to our partners. This is a unique opportunity to build a partner marketing program from the ground up to accelerate an already fast-growing channel. 

Gusto is seeking a Payroll Compliance professional to play an integral part in all things payroll. As Gusto scales and expands, this team is frequently called upon to help research requirements, communicate upcoming changes to internal and external customers, assist with internal testing, resolve issues, review processes, and conduct training. We are looking for a new team member that likes being “in the know” about all new payroll compliance rules, enjoys reading and deciphering complex legislation and regulations, is eager to translate compliance rules into simple systems and processes, and can coordinate between internal teams. Prior experience explaining complex payroll and tax rules and coordinating with engineering teams is strongly preferred. Individual should have excellent communication skills to broadcast compliance changes to large audiences (verbally and in writing). 

The Engineering, Product, and Design (EPD) Insights & Operations team helps set, drive, and execute on strategic & operational priorities for our EPD teams, such as planning & ops, performance insights & metrics, special projects, and people programs. We seek to make our Engineering, Product, and Design organization and its individuals more effective, efficient, and ready for scale.  Within our team, we are looking for an experienced leader to design, build, and implement “People Programs” for EPD. This means developing & running wide-ranging internal programs to help EPD Gusties reach their full potential around onboarding, training, mentorship, development, and recognition, all in partnership with our EPD leadership team. 

As the Performance Marketing Manager you will be the go-to expert on CPM purchased digital media, focusing on paid social (LinkedIn, Facebook, Twitter, Quora..etc), display, retargeting, and online video. You’ll work closely with our digital acquisition, product marketing, and creative teams to plan, buy, and optimize targeted media campaigns, delivering both awareness and direct response goals. You’ll scale our programs with multi-million dollar budgets amongst an ambitious and growing team, owning both the strategy and execution. You’ll help us devise cross-channel campaigns and help drive advancement in our analytic capabilities. If you have experience with digital media, and want to bring that to dramatically scale a disruptive company, we would love to hear from you!

Deeply understand and solve complex problems to give our customers peace of mind. Develop deep empathy for our customers and use research to inform design solutions. Partner with engineers, product managers, UX writers, data scientists, and other designers to build experiences that make our customers’ lives easier — both on the employer and the employee side. Contribute to product strategy and roadmap through customer research and design explorations. Leverage and contribute to our evolving design system. Own end-to-end design projects from ideation, to pixel-perfect execution for new and existing product lines.

In this role, you’ll lead design efforts with a mission to create effective user onboarding experiences that make a lasting first impression, adapt to various customer mindsets and needs, and ensure that customers are set up for success. In addition, you will help evolve Gusto into an opinionated partner that guides our customers to adopt and use relevant experiences, at the right time, that solve real needs. 

As part of Gusto’s Payroll Design Team, you’ll be responsible for building beautiful user experiences that aim to simplify and celebrate the way employees get paid for their hard work. You’ll work closely with a talented team to create products that our customers will love and you’ll set a new bar for the industry. Our ideal candidate has visual and interaction design experience and an entrepreneurial spirit. If you have a passion for building impactful products and think there’s a better way to get paid than what’s currently out there, then let’s talk.

As part of Gusto’s Product Design leadership team, you’ll be responsible for building & leading a team to build beautiful user experiences that aim to simplify the way people manage their finances. You’ll work closely with a talented team operating as a startup within Gusto to create products that our customers will love and you’ll set a new bar for the industry. Our ideal candidate has successfully led a design team in a previous role, shipped a mobile consumer experience to a large user base, and fosters a creative, entrepreneurial spirit amongst their peers. If you have a passion for building impactful products and think there’s a better way to manage your money than what is currently out there, then let’s talk. 

In this role, you’ll join forces with Product Management, Engineering, and Marketing leadership to lead a cross-functional team with a mission to solve for product growth efforts (e.g. user acquisition, activation, retention, expansion, etc) through a holistic approach that supports key company objectives and maintains success for the long-term.

As the Benefits Platform Senior Product Manager, you’ll own how our customers directly and indirectly connect to outside systems (like enabling tech solutions) and product offerings (like insurance carriers). In this role, you will have the freedom to run with product ideas and work with world class engineers and designers to see them through to the end.

Be an owner of our payments, billing and financial reporting platform products. Identify market opportunities and upcoming compliance requirements, build business cases (including build vs buy), and define product vision and strategy. Bridge the technical and business worlds by collaborating with: Engineering, Product and Design (EPD). Foundation teams (finance, accounting, risk operations, payments operations). Biz teams (marketing, sales, support, BizTech). Articulate and design customer experiences that make our users (including internal customers) smile.

Own what you build as you architect, test, and refine Gusto’s product suite. Tackle a wide variety of technical problems throughout the stack and contribute daily to all parts of our product code base. Collaborate with our product management and design teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily. Build a product that our customers genuinely love. Don't just take our word for it - check out what some customers have to say.

Be an owner as you architect, build, and refine our data infrastructure technologies, using our development workflow — the outcome of your work will drive decisions that affect billions of dollars of transactions. Build and refine a fault-tolerant data ingestion pipeline into our data warehouse, while helping guide the decisions about the future of our data infrastructure. Thoroughly evaluate edge cases, ambiguities, and architectural scalability. Write complex and efficient queries to transform raw data sources into easily accessible models for our teams (e.g., Product, Growth, Finance, Risk). Work with data scientists to productize and develop predictive modeling pipelines. Care deeply about helping millions of small business owners focus on what they love. Be surrounded by people who are doing the best work of their lives and loving every moment of it.

Drive the financial statement audit, including the introduction of interim testing and IT audit cadences. Own financial statement reporting & month-end close, helping to drive efficiency and accuracy in an already-tight process. Liaise with external technical accounting and tax teams to drive reporting and policy-based projects/documentation. Act as primary point of contact with Corporate Finance team to ensure seamless and accurate reporting and reconciliation. Collaborate with our Manager of Financial Systems & Programs to construct a world-class control environment. Hire, train and develop a growing domestic accounting team. Advise on org-wide operational maturity initiatives.

Own what you build as you architect, test, and refine the Gusto platform. Tackle a wide variety of technical problems throughout the stack and contribute daily to all parts of our code base, using our development workflow. Work with our product and design teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily. Be surrounded by individuals who are doing the best work of their lives and loving every moment of it.

We are looking for a mission-driven Sourcer to help us identify and engage candidates for our technical teams (including Engineering, Product, Design and Marketing). People are the foundation of Gusto, we strongly believe that hiring world-class talent is core to our success, and the entire team plays an active role in recruiting. In this role, you will play a critical role in helping us build the best team possible, which is key to our growth and success as a company.

Develop and maintain end-to-end integrations with our homegrown application and sales/customer support tools. Implement and maintain Salesforce configuration, custom objects, workflows, Apex, Visualforce. Translate complex business requirements into elegant technical solutions. Improve quality and completeness of documentation and end-user training. Be the key stakeholder for change management and development process.