Teams at Group O

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

Lead development and optimization of customer offers to drive subscriber growth and profitability. Build financial models and business cases, evaluate pricing/packaging across segments and channels, partner cross-functionally (Finance, Product, Marketing, Analytics), and deliver executive-ready insights to influence offer strategy and execution.

Lead product manager owning identity, authentication, registration, and onboarding for free streaming. Define strategy, roadmap, requirements, KPIs, and lead cross-functional execution to optimize acquisition, activation, and retention. Partner with engineering, design, analytics, security, and business stakeholders to deliver and measure improvements across authentication and onboarding funnels.