Jobs at Gravity Haus

Drive new membership acquisition through prospecting, tours, events, and CRM-managed sales pipelines. Manage an assigned member portfolio by overseeing renewals, reducing churn, increasing referrals, and identifying at-risk accounts. Design member engagement programming, build relationships, track sales and retention KPIs, and collaborate with marketing, events, partnerships, and property teams to strengthen the community.

Leads front desk and Haus Experience operations, including guest arrivals, departures, member relations, events, reservations, inventory, and service recovery. Recruits, trains, schedules, and coaches team members while maintaining service standards, budgets, systems, and operational efficiency. Serves as Manager on Duty, coordinates with hotel departments, supports membership retention and sales, manages VIP and group experiences, and drives continuous improvement across guest and member services.

Provides overnight hotel guest services, including check-ins, check-outs, requests, valet support, and VIP experiences. Maintains property cleanliness, security, organization, inventory, event spaces, and readiness for morning operations. Performs basic cash handling, ledger reconciliation, documentation, checklists, and shift handoffs. Works independently, prioritizes operational needs, completes light upkeep and special projects, and communicates issues to hotel leadership.

Manage the pass between kitchen and front-of-house to ensure timely, accurate, and well-presented dishes. Verify order completeness and quality, coordinate timing with kitchen and servers, communicate special requests, maintain expo line cleanliness, anticipate bottlenecks, and support efficient, high-volume service to enhance guest experience.