Teams at Graham Holdings Company

Leads creative direction for campaigns and projects, mentors and manages designers, develops visual concepts, and produces branded assets across digital, print, video, email, social media, websites, and presentations. Collaborates with stakeholders and copywriters, ensures quality and brand consistency, manages project timelines, and communicates creative strategies while maintaining current design and technology expertise.

Writes and edits strategic marketing and promotional copy across print, web, email, digital, video, and social media. Collaborates with designers, art directors, writers, and stakeholders to develop concepts, support branding and product marketing, present creative work, ensure claim accuracy, and manage multiple deadlines and projects.

Manages a portfolio of mid-tier education accounts to drive retention, renewals, customer satisfaction, and revenue growth. Builds executive relationships, develops account engagement plans, identifies cross-sell and upsell opportunities, monitors account health and risks, and collaborates with sales leadership on growth strategies. Uses CRM, LMS, surveys, interviews, and performance metrics to guide data-driven decisions and improve account engagement.