Jobs at Grafana Labs

Lead the technical direction and architecture of Grafana Cloud’s Session Replay product across frontend, backend, and data systems. Design columnar storage, ingestion pipelines, data models, and query patterns for high-volume session data. Build cross-product debugging workflows, partner with customers and internal teams, improve engineering practices, make architectural decisions, and mentor engineers.

Prospect within and expand existing customer accounts across the West region. Manage the full consultative sales cycle, including prospecting, demos, proofs of concept, proposals, negotiations, forecasting, quoting, order processing, and account management. Communicate the value of Grafana Cloud and Grafana Enterprise, manage pipeline activity in Salesforce, achieve sales targets, and transition successful customer relationships to Customer Success.

Engage inbound leads and proactively prospect target accounts through email, social media, and phone outreach. Research prospects, customize messaging, conduct discovery conversations, manage leads in Salesforce and Grafana dashboards, meet pipeline targets, and collaborate with sales and marketing teams. The role requires strong communication, organization, curiosity about technology, adaptability, and a team-first attitude.

Generate qualified sales pipeline by responding to inbound leads and proactively engaging target accounts through email, social media, and phone outreach. Research prospects, personalize messaging, conduct discovery conversations, manage leads and accounts in Salesforce and Grafana dashboards, meet pipeline targets, and collaborate with sales and marketing teams. The role emphasizes technical curiosity, communication, organization, coaching, adaptability, and team-oriented ownership.

Leads and scales Grafana Labs’ East Coast Solutions Engineering organization, managing high-performing SE teams and building processes, playbooks, enablement, and job architectures. Partners with sales leadership on complex enterprise opportunities, improves win rates, engages strategically with customers, and channels field feedback into product and go-to-market strategy. The role requires experience in second-line SE leadership, team scaling, high-growth startups, open-source or developer-focused go-to-market motions, observability, and enterprise sales.

Leads two distributed frontend engineering squads responsible for platform foundations, navigation, search, and resource organization. Oversees hiring, team development, technical direction, delivery, customer discovery, roadmap prioritization, and operational excellence. Partners with Product and Design, drives AI and automation adoption, maintains engineering standards, participates in management on-call, and improves productivity, reliability, accessibility, and customer outcomes across Grafana’s open-source and cloud products.

Own technical customer engagements for Grafana Cloud, partnering with Sales to qualify and close opportunities. Deliver product demonstrations, technical presentations, evaluations, and enablement while communicating customer feedback to Product and Engineering. Create documentation, blog posts, videos, and knowledge-base content. The role requires strong technical pre-sales expertise, customer communication, collaboration, judgment, and the ability to solve observability and open-source technology challenges in a remote global environment.

Design, build, operate, and maintain high-scale distributed telemetry systems for Grafana Mimir. Deliver features from concept through production, improve reliability and performance, review code and designs, manage releases, collaborate across the squad, contribute to open-source projects, and participate in follow-the-sun on-call rotations. The role involves cloud software development, microservices, observability, DevOps practices, and database query optimization.

Prospect and close new enterprise business across the West region. Responsibilities include outbound prospecting, managing the full sales cycle, conducting demos and proofs of concept, negotiating proposals, meeting sales targets, maintaining Salesforce pipeline forecasts, processing quotes and orders, and communicating the value of Grafana Cloud and Grafana Enterprise. The role requires infrastructure technology sales experience and a consultative, technical sales approach.

Lead frontend engineering initiatives for Grafana’s DataViz squad, from problem framing through rollout and measurement. Build and improve visualization features using TypeScript, React, uPlot, and eCharts; mentor engineers; contribute to design reviews and technical proposals; participate in on-call and incident response; support customer escalations; and collaborate across squads. The role also emphasizes open-source contribution, observability expertise, pragmatic AI-assisted development, and effective remote communication.

Lead negotiation and execution of complex enterprise SaaS, on-premises, privacy, security, professional services, and channel agreements. Partner with sales leadership and cross-functional teams on deal strategy, risk assessment, pricing, compliance, and global expansion. Improve legal forms, playbooks, workflows, and contract processes while advising on privacy initiatives and training business teams. Serve as a strategic, commercially minded legal advisor for high-value transactions with sophisticated enterprise customers.

Lead and mentor Commercial Account Executives across the West region, driving revenue growth, pipeline development, territory planning, quotas, and strategic account relationships. Develop annual sales plans, support complex deal closures, guide QBR and HBR preparation, and partner with Marketing, Solutions Engineering, R&D, and Customer Support. The role requires consultative selling, executive relationship management, strategic deal shaping, ROI modeling, and MEDDPICC expertise.

Manage and grow a regional enterprise Solutions Engineering team, including recruiting, coaching, performance management, executive customer engagement, and presales execution. Partner with Sales, Marketing, Customer Experience, Product Management, and Engineering to drive pipeline, adoption, customer success, product feedback, and regional financial results. Lead technical evaluations, demonstrations, workshops, proof-of-value engagements, and account planning while supporting open-source and cloud-first go-to-market strategies.

Own technical accounting and financial reporting processes, including GAAP-compliant financial statements, SEC disclosures, reporting controls, complex transaction analysis, accounting research, audit support, and new-standard adoption. The role develops accounting policies, prepares technical memos, evaluates judgment-heavy transactions, and partners with cross-functional stakeholders to improve close and reporting processes in a rapidly scaling global organization.

Leads cloud partnership growth across AMER by developing strategies with AWS, Google Cloud, and Azure; building co-selling and joint go-to-market motions; generating partner-sourced pipeline; delivering enablement; managing marketplaces, incentives, and compliance; coordinating with sales, marketing, product, and SI partners; and tracking performance metrics.

Build and operate scalable, multi-tenant backend services for Grafana’s SaaS application platform. Responsibilities include developing features, improving production operations, authoring and reviewing designs, shaping the roadmap, mentoring engineers, collaborating across teams, and participating in on-call rotations. The role requires distributed-systems experience, strong communication, customer ownership, pragmatic decision-making, and familiarity with or willingness to learn Golang.

Manage and grow a regional team of Solutions Engineers supporting major accounts. Recruit, coach, and develop presales talent while serving as a player-coach and executive sponsor for key customers. Partner with sales, marketing, customer experience, product management, and engineering to drive pipeline, adoption, technical validation, and customer success. Own regional planning, team performance, account programs, and quarterly financial targets while influencing product strategy through customer feedback.

Prospect within and expand existing customer accounts across the West region. Manage the full consultative sales cycle, including prospecting, demos, proofs of concept, proposals, negotiations, account management, quoting, order processing, and customer requests. Meet quarterly and annual sales targets, maintain forecasts and customer data, manage the Salesforce pipeline, and communicate the value of Grafana Cloud and Grafana Enterprise.

Responsible for prospecting, qualifying, and closing net-new enterprise customers across the West. Manage full sales cycle including demos, proofs of concept, proposals, and negotiations. Maintain pipeline and forecasts in Salesforce, articulate product value, support trials, and hand off customers to Customer Success while meeting quarterly and annual sales targets.

Lead West Coast regional marketing programs from strategy through execution, managing budgets, goals, stakeholders, timelines, events, ABM initiatives, and performance reporting. Partner with Sales and SDR teams, identify process improvements, and develop scalable AI-enabled workflows for marketing operations and reporting. Independently manage risks and priorities while guiding associates and contractors.