Teams at GoGuardian

Own customer renewals, retention, expansion, and cross-sell opportunities for mid-market and enterprise school districts. Build strategic account plans, guide onboarding and product adoption, monitor account health, mitigate churn risks, maintain accurate Salesforce forecasts, and achieve renewal and expansion targets. Serve as a trusted customer advocate while collaborating with Sales, Product, and cross-functional teams to resolve issues and increase long-term customer value.

Own product enablement strategy across GoGuardian’s portfolio for sales and Customer Success teams. Translate product roadmaps and launches into training, certifications, resources, and seller-readiness programs. Partner with Product Marketing, Product, and sales leaders; deliver live and asynchronous learning; maintain Highspot content; and use Clari, Salesforce, and related analytics to measure knowledge gaps, seller confidence, and conversation quality. This senior individual contributor role also manages enablement projects, stakeholders, and continuous improvement.

Run sales onboarding and ramp programs, including curricula, certifications, milestones, cohorts, and manager check-ins. Build onboarding for sales leaders, support product enablement and launches, manage enablement intake, and maintain enablement systems and content organization. Use AI to automate tasks and report on ramp time, certification rates, and content usage. Serve as a cross-trained backup across core enablement programs and systems.