Teams at Glow

Leads post-sales technical relationships with enterprise customers, including onboarding, implementation, integrations, workflow configuration, adoption, troubleshooting, and success planning. Partners with Product, Engineering, and Data teams to resolve issues and improve customer outcomes. May support strategic pre-sales engagements as a technical product expert while managing multiple customer relationships and developing repeatable post-sales processes.

Build and own Glow’s global analyst relations strategy for the cybersecurity market. Manage relationships, briefings, inquiries, evaluations, research participation, and executive preparation. Develop market narratives, positioning, and briefing materials while partnering with product, sales, communications, and leadership teams. Bring analyst feedback and market intelligence into product, competitive intelligence, and go-to-market decisions. Track analyst sentiment and program effectiveness while helping establish Glow’s market category and credibility.

Build Glow’s sales enablement function from the ground up by designing AE and SE onboarding, ramp plans, certifications, sales playbooks, messaging, and ongoing training. Drive adoption of Salesforce, Gong, sales methodology, and qualification frameworks. Analyze call and performance data to identify coaching opportunities and measure enablement impact through ramp time, win rates, quota attainment, pipeline, and conversion metrics. Partner closely with Sales Leadership, Revenue Operations, Solutions Engineering, and Marketing.