Teams at General Motors

Lead testing governance and deployment readiness for global Request to Pay implementations. Own integrated deployment plans, cutover runbooks, and go/no-go criteria; coordinate SIT/UAT, defect triage (JIRA), readiness scorecards, and stakeholder communications; run cutover governance and execution, manage risks/contingencies, and partner with PMO, Finance, IT, and business owners to ensure stable transitions to operations.

Lead aftersales performance across a Ventura district by partnering with dealer leadership to drive revenue, customer retention, and satisfaction. Use data-driven insights and consultative influence to execute Customer Care & Aftersales programs, analyze operations, develop business plans, resolve customer escalations, and deliver KPI improvements while traveling frequently within the territory.

Territory-focused sales manager responsible for driving ACDelco product sales and distribution across NC, SC, VA, and WV. Develops and directs outside/inside sales reps, implements marketing and promotional programs, grows market penetration, manages customer relationships, and supports forecasting, training, and warranty/core activities. Frequent travel to dealerships required.