Companies Freshworks

Freshworks

San Mateo, California, USA

Total Offices: 4

5,500 Total Employees

Year Founded: 2010

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Freshworks Compensation & Benefits

Updated on January 14, 2026

This page was generated by Built In using publicly available information and AI-based analysis of common questions about the company. It has not been reviewed or approved by the company.

How are the compensation & benefits at Freshworks?

Strengths in competitive engineering pay, ownership programs, and broad time-off policies are accompanied by challenges in sales incentive design, retirement generosity, and dependent healthcare costs. Together, these dynamics suggest a package that is attractive for many roles yet uneven by function and sensitive to specific benefit priorities.

Positive Themes About Freshworks

Fair & Transparent Compensation: Pay is considered competitive for many U.S. engineering roles relative to peers in mid-cap SaaS. Compensation for these roles is portrayed as aligned with market expectations for a company of this size.
Equity Value & Accessibility: An employee stock purchase plan with favorable terms and equity grants are positioned as core components of total rewards. These ownership programs help augment cash compensation across functions.
Leave & Time Off Breadth: Policies include flexible or unlimited PTO, paid holidays, paid volunteer time, and parental leave with adoption assistance. Day-to-day usage of unlimited PTO can depend on team norms and manager expectations.

Considerations About Freshworks

Weak & Unreliable Incentives: Sales compensation is characterized by lower base pay alongside challenging quota and commission mechanics. These plan dynamics are linked to frustration and attrition in go-to-market teams.
Inadequate Retirement Support: U.S. retirement benefits historically lacked a company match, with only a recent shift to a modest safe-harbor style match. Sentiment around this change is mixed, suggesting room to improve employer contributions.
High Benefits Costs: Health coverage options are described as limited with higher costs when adding dependents. Such costs can reduce the practical value of the benefits for employees with families.

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The insights on this page are generated by submitting structured prompts to some of the most popular large language models (“LLMs”) and summarizing recurring themes from the responses. Because the insights are generated using AI, they may contain errors. The insights do not necessarily reflect internal data, employee interviews, or verified company information. They may be influenced by incomplete, outdated, or inaccurate data, and may vary across LLM providers. These insights are intended for informational purposes only and should not be interpreted as a factual or definitive assessment of a company's reputation. Built In makes no representations or warranties regarding the accuracy, completeness, or reliability of this information, and disclaims any liability for any actions taken based on this information. If you are a representative of this company, and would like this page to be removed, you may contact us via this form.

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