Teams at Freedom Mortgage

Oversee subservicing client relationships, contractual deliverables, compliance inquiries, reporting, invoicing, vendor portfolios, and servicing transfer initiatives. The role researches client requests, supports audits and regulatory requirements, improves oversight processes, maintains documentation, and assists leadership with new client initiatives. Strong mortgage servicing, investor reporting, client relationship, billing, cash-flow, and data analysis experience is required.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Build, deploy, secure, and operate full-stack enterprise applications with AI-enabled capabilities. Partner with business stakeholders to translate needs into production software, including LLM applications, retrieval-augmented generation, AI agents, integrations, and automation. Own applications throughout their lifecycle, including architecture, testing, CI/CD, monitoring, incident response, vulnerability remediation, modernization, and retirement. Collaborate with security, architecture, data, infrastructure, and product teams while establishing responsible AI controls and mentoring engineers.