Jobs at Frame Security

Own full-cycle recruiting for GTM and broader organizational roles, including sourcing, candidate engagement, screening, interview coordination, offers, and closing. Partner with hiring managers, build talent pipelines, maintain ATS data, improve candidate experience, and enhance recruiting processes, employer branding, and automation. The role requires strong sourcing, communication, organization, recruiting operations, and startup adaptability in a high-growth technology or cybersecurity environment.

Supports prospects and enterprise customers across Latin America through technical evaluations, proofs of value, deployments, workshops, troubleshooting, and renewals. Configures identity, SSO, email, and allowlisting requirements; partners with Sales, Customer Success, Product, and Engineering; and creates scalable documentation and playbooks. Requires fluent English and Spanish, strong enterprise IT fundamentals, and 2–5 years of customer-facing technical experience.

Own the full sales cycle for new business, from prospecting and qualification through closing. Generate pipeline through outbound outreach, demand generation, social media, trade shows, and channel partners. Lead technical and business discovery, build cybersecurity business cases, support proof-of-concepts with Sales Engineering, and develop partner co-selling relationships. Success is measured by recurring revenue, new logo acquisition, pipeline generation, and win rate.

Build and lead Frame’s post-sale customer success function from the ground up. Define customer journeys, onboarding, playbooks, health scoring, QBRs, and the CS technology stack. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing, recruit and coach the CS team, and establish scalable processes that improve customer outcomes and reduce churn.

Own technical customer engagement across evaluations, proofs of value, deployment, troubleshooting, and renewals. Configure customer environments, support identity, SSO, email, and allowlisting requirements, lead technical workshops, and translate complex issues into clear solutions. Partner with Sales, Customer Success, Product, and Engineering to drive revenue, retention, and expansion. Document recurring challenges and create scalable playbooks and insights.

Build, manage, and grow Frame’s value-added reseller ecosystem. Recruit and onboard strategic partners, develop channel sales strategies, enable partners through training and support, create joint go-to-market plans, track partner performance and revenue forecasts, support partner-generated deals, and identify new partnership opportunities. The role owns both partner acquisition and ongoing account growth while collaborating with sales, marketing, and product teams.