Jobs at Focus on the Family

Leads podcasting and social media brand teams, overseeing long-form and short-form content quality, publishing schedules, editorial approvals, performance analytics, and platform optimization. Manages metadata, titles, descriptions, artwork coordination, and audience growth strategies across YouTube, podcast platforms, and social channels. Supervises and develops multidisciplinary creative staff while ensuring content reflects ministry standards, brand voice, theological accuracy, and measurable engagement goals.

Creates high-volume visual assets for podcasts and social media, including thumbnails, episode artwork, overlays, title cards, banners, and platform-native graphics. Maintains brand consistency while adapting designs for YouTube, Spotify, Instagram, TikTok, and other platforms. Analyzes performance data and A/B tests to improve engagement, manages multiple design queues, collaborates with producers and social teams, and archives reusable source assets.

Engages monthly donors through outbound calls to improve retention, recover declined payments, increase giving, and provide personalized constituent care. Maintains accurate records in Salesforce and payment systems, protects donor information, handles written and phone contacts, and prepares monthly reports for leadership and marketing. The role requires persuasive communication, empathy, resilience, strong customer service, organizational skills, and alignment with the ministry’s Christian values.

Supports ministry business leaders through budgeting, forecasting, financial analysis, business case development, expense tracking, and budget amendments. Maintains performance metrics, spreadsheets, databases, and reporting portfolios; analyzes key ministry indicators and provides insights for planning and decision-making. Leads cross-functional analysis teams and coordinates with accounting, purchasing, and senior leadership. The role requires financial stewardship, market analysis, and monitoring of ministry goals and budgets.

Provides high-level administrative support to the President, Chief of Staff, and Vice President. Manages executive calendars, domestic and international travel, expense reporting, correspondence, presentations, meeting documentation, constituent communications, confidential information, events, and special projects. Coordinates across departments, responds to inquiries, prepares reports, and independently resolves administrative issues while maintaining discretion and professionalism.

Directs and produces graphic design, art direction, layouts, photography, and art production for print magazines, websites, and digital publications. Leads creative meetings, coordinates freelancers and photo shoots, mentors designers, manages schedules and digital assets, oversees print quality and press checks, and ensures projects meet audience, brand, mission, quality, and deadline requirements.

Administers and optimizes Salesforce and enterprise applications, including configuration, integrations, user access, data quality, testing, troubleshooting, and support. Designs solutions, improves business processes, documents architecture, trains users, and supports Agile delivery. Provides systems leadership, mentors administrators, coordinates contractors, advises leadership, and offers occasional on-call support.

Plans and manages end-to-end multi-channel fundraising and donor marketing campaigns. Coordinates Marketing, Email Operations, Data Services, Print Buyers, and Postal Support teams; maintains schedules, manages risks and change requests, verifies quality and segmentation, and produces status reporting. The role also improves workflows, documentation, automation, and CRM processes while ensuring campaigns meet organizational, branding, and operational objectives.

Creates and manages complex audience segments and marketing communication lists using SQL and relational databases. Responsibilities include list extraction, suppression, quality control, preference management, campaign selection planning, data troubleshooting, historical file uploads, and coordinating email and postal processing. The role supports omnichannel marketing campaigns, manages multiple projects and deadlines, audits list outputs, advises on constituent data needs, and provides training to junior team members.

Handles high-volume constituent contacts by phone, email, chat, and text. Processes donations, subscriptions, orders, and account updates while maintaining accurate records across multiple systems. Provides professional, compassionate responses, including occasional ministry-aligned encouragement or prayer, while meeting contact volume and quality standards. The role requires strong communication, attention to detail, keyboarding proficiency, flexibility for evening or weekend shifts, and adherence to organizational values and guidelines.

Owns and continuously improves the strategy-development and portfolio-governance process for constituent-facing programs. Designs scoring frameworks, stage gates, workflows, decision rights, and veto processes; facilitates prioritization and executive decision forums; conducts scenario modeling and trade-off analysis; defines portfolio metrics; monitors performance; and drives process improvements. The role collaborates across ministry, ePMO, marketing, content, technology, and data teams while evaluating responsible applications of AI and decision-support technologies.

Leads the enterprise data function, owning Snowflake, data architecture, governance, documentation, data quality, Salesforce data initiatives, and SSRS modernization. Establishes certified metrics, lineage, glossary, security, privacy, and AI data-readiness standards while remaining hands-on with SQL, modeling, and dbt or equivalent tools. Manages the data roadmap, budget, vendors, and technical staff, developing existing SQL and SSRS personnel into data engineering and governance capabilities.

Supports planned giving and non-cash gift administration, including bequests, charitable gift annuities, IRA distributions, securities, real estate, and business interests. Provides donor and professional advisor service, prepares illustrations and materials, processes agreements and payments, maintains accurate CRM records, coordinates reporting, and supports gift stewardship. Requires strong communication, confidentiality, judgment, and knowledge of taxation, valuation, and planned giving concepts.

Manages social media communities and short-form content for assigned podcast and ministry brands. Publishes clips, reels, and videos; writes platform-specific captions; maintains brand voice; responds to comments and messages; monitors trends; analyzes engagement metrics; manages automations and publishing calendars; and collaborates with producers, videographers, designers, and content creators on campaigns and live events.

Develops, tests, releases, troubleshoots, and secures enterprise, web, responsive, and mobile applications. Designs APIs, databases, microservices, deployment pipelines, automated testing, monitoring, and cloud-based solutions within an Agile DevSecOps environment. Provides architecture guidance, mentors engineers, supports application security and performance reviews, evaluates AI-generated code, and may provide technical leadership and on-call support.

Designs, builds, maintains, and optimizes responsive WordPress websites, landing pages, templates, and digital content experiences. Implements front-end functionality, technical SEO, accessibility, analytics tracking, personalization, A/B testing, and performance improvements. Publishes content, manages plugins and integrations, troubleshoots issues, conducts cross-browser QA, and collaborates with marketing, design, editorial, analytics, and web development teams across multiple brands.

Supports radio producers with research, scriptwriting, scheduling, recording logistics, guest communications, and organization of digital and physical production assets. Collaborates on creative radio segments and special projects while maintaining content quality and meeting deadlines. The role requires strong organization, communication, attention to detail, and an understanding of Christian ministry values. It is based in an office and recording studio environment.