Teams at Five9

Leads customer-specific AI and CCaaS solution architecture for complex, globally distributed environments. Designs integrations, documents current and future-state architectures, establishes organization-wide standards, and advises customer leadership on technology roadmaps, value realization, ROI, scalability, security, and regulatory requirements. Collaborates with sales, engineering, product, delivery, customer success, and third-party providers throughout the customer lifecycle, from evaluation through deployment, adoption, and optimization.

The role involves executing legal processes for sales, negotiating complex agreements, collaborating with multiple internal teams, and improving legal documentation for a cloud-based service company.

Manage creative and content projects from intake through delivery, coordinating design, content, video, web, vendors, and stakeholders. Own project calendars, capacity planning, timelines, approvals, versioning, and quality assurance. Review assets for brand, editorial, technical, and legal compliance, resolve feedback, improve workflows, and document processes. Use and evaluate AI tools such as Claude while ensuring accuracy, responsible use, and brand alignment.