Teams at First Interstate

Oversees enterprise risk governance programs, coordinating committees, policies, issues management, regulatory reporting, executive and Board materials, and cross-functional initiatives. Serves as the business owner for the bank’s GRC platform, managing requirements, system enhancements, data integrity, and change management. Evaluates program performance, develops metrics, supports regulatory alignment, delivers training, and recommends governance improvements. The role also involves stakeholder management, executive communication, and employee coaching.

Performs independent quality control reviews of mortgage origination, servicing, and investor audit activities. Analyzes loan files and system data, identifies defects and compliance risks, documents findings, escalates material issues, validates corrective actions, and supports audits and regulatory examinations. Maintains knowledge of mortgage regulations, investor guidelines, and quality control standards while collaborating with Compliance, Operations, and Quality Control leadership.

Provides quality control and reporting for treasury support operations, resolves escalated issues, maintains procedures, supports regulatory compliance, and assists with projects, software implementations, testing, training, and product development. Serves as a departmental subject-matter expert, coordinates team training, manages work queues, facilitates meetings, and communicates with bank personnel and customers to deliver treasury solutions.