Teams at Fieldguide

Own Fieldguide’s social media strategy, content calendar, and execution. Repurpose long-form assets, product releases, thought leadership, and customer stories into engaging social-native content. Write short-form content for subject-matter experts, manage content systems and brand guidelines, and collaborate with product, demand generation, marketing, and communications teams on campaigns. Translate complex audit and advisory topics into compelling copy and visual formats across social platforms.

Lead end-to-end strategy and execution for conferences, trade shows, sponsorships, and ancillary events. Manage logistics, budgets, vendors, booth experience, speaker submissions, and onsite operations. Align events with sales and marketing priorities, capture and route leads, measure event KPIs and ROI, and travel regularly for onsite execution.

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.