Teams at FieldGuide IT

Coordinate the client journey from initial inquiry through proposal, agreement, onboarding, and early follow-up. Qualify inquiries, match prospects with IT Experts, prepare briefing notes and personalized materials, maintain CRM records, coordinate proposals and contracts, and ensure smooth handoffs to activation. Build trust through clear communication, attentive listening, detailed documentation, and reliable follow-up. No IT background, sales experience, or specific degree is required.

Coordinate employee onboarding and offboarding for clients by provisioning accounts, configuring and retrieving Mac and PC devices, managing access, maintaining inventory records, documenting procedures, and providing first-day IT training and ticket-based support. The role also supports security and SOC 2 compliance, process improvement, and client communication from a Denver office with approximately 25% remote work.

Provide hands-on IT troubleshooting and support for client environments, resolving Mac, Windows, network, device, software, security, and AV issues. Deploy and configure hardware, software, and MDM-enrolled devices; maintain networks and servers; document solutions; respond to security threats; and deliver scheduled and ad-hoc onsite support across Denver and Boulder. Collaborate on larger technical projects and provide client-focused assistance in a flexible Monday-Friday schedule.