Teams at FareHarbor

The Director of Client Onboarding & Enablement will lead a large team to enhance client onboarding experiences, improve operational efficiency, and drive client success through strategic training and automation efforts.

Own marketing's contribution to Net Revenue Retention by building lifecycle systems and programs that drive onboarding, adoption, retention, expansion, and advocacy. Design segmented, multi-touch automated journeys with AI enhancements, partner cross-functionally, run events, measure lifecycle math, and lead a team of 4-5 lifecycle marketers to scale client growth.

Own and deliver the US commercial onboarding program for Sales and Account Management. Schedule and teach instructor-led sessions, create and update role-specific training materials, maintain training tools (Lessonly, CRM, internal drives), coordinate presenters, develop curricula and success metrics, support product-release training, and enable new hires to be self-sufficient within six months.