Teams at FareHarbor

Leads a team of 8+ account managers serving mid-market clients. Responsibilities include coaching, performance management, retention and expansion strategy, client escalations, workflow optimization, data-driven trend analysis, resource allocation, cross-functional collaboration, and stakeholder communication. The role focuses on scalable client success, operational excellence, product adoption, and revenue growth across a large portfolio of customer relationships.

Manage full sales cycle for FareHarbor reservation software: prospect, demo, negotiate, close, and support implementation. Build relationships, use CRM, track performance, gather market feedback, and collaborate with product and marketing teams to drive revenue.

Build and maintain FareHarbor.me, a managed WordPress site platform. Develop PHP and JavaScript features, craft themes/plugins and Gutenberg blocks, collaborate with design and product, review PRs, write docs, and improve accessibility, performance, and editor UX across thousands of client websites.