FareHarbor Offices

Own the strategy, roadmap, adoption, migration, monetization, and outcomes for FareHarbor Desk, a reseller platform serving concierge desks, DMCs, affiliates, and high-volume partners. Lead discovery, segmentation, prioritization, product analytics, and cross-functional delivery across booking, inventory, itineraries, payments, commissions, reporting, and integrations. Partner with Engineering, Design, Commercial, Sales, Support, Onboarding, and Finance to improve workflows, align stakeholders, support go-to-market execution, and drive bookings, retention, revenue, and operational efficiency.

Leads a team of 7–10 Enterprise Account Managers serving strategic B2B clients. Oversees coaching, retention, renewals, expansion, escalations, client health, service-level execution, and account planning. Partners cross-functionally with Product, Sales, Support, Finance, Legal, Marketing, Connectivity, and Operations to resolve issues and improve client value. Uses client, revenue, engagement, and operational data to prioritize work, improve team performance, and reduce churn.

Manages 30–50 high-value enterprise clients by building stakeholder relationships, promoting client success, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking and reservation-management issues, and communicating platform expertise and industry trends. The role requires strong analytical, problem-solving, organizational, collaboration, and client-service skills, with regular use of Excel and Tableau.