Teams at Falls Auto Body, Inc.

Manage a portfolio of customers from onboarding through renewal and expansion. Responsibilities include monitoring customer health, driving product adoption, conducting training, resolving issues cross-functionally, identifying upsell opportunities, tracking success metrics, maintaining documentation, and advocating for customer needs. The role requires strong communication, basic analytics, CRM and customer success platform experience, technical aptitude, and proactive relationship management.

Manage customer onboarding, engagement, adoption, retention, renewals, and expansion for a customer portfolio. Monitor health metrics, address risks, conduct product training, coordinate issue resolution, maintain success documentation, report on customer outcomes, and advocate for customer needs while partnering with sales, support, product, and engineering teams.