Teams at Equip

The Product Support Associate is the first point of contact for users seeking technical help. Responsibilities include troubleshooting software, assisting with hardware issues, documenting resolutions, and ensuring user satisfaction.

Serve as first point of contact for internal and external users, troubleshoot software/hardware issues across channels, document tickets, escalate unresolved problems, and provide after-hours support when needed.

The Strategic Operations Director improves patient care by enhancing operational efficiency, leading projects, and leveraging data insights for scalable solutions within Equip's Care Operations teams.