Teams at Engrain

Provide frontline technical and product support via phone, email, and virtual meetings. Troubleshoot hardware, software, and network issues; QA deliverables; track and route tickets across teams; and maintain strong customer relationships to support retention and satisfaction.

The National Account Executive is responsible for selling SaaS solutions to large enterprise clients, managing sales presentations, and building relationships to meet a quarterly quota.

Plan, coordinate, and implement TouchTour projects: create schedules, route tasks, use generative AI to draft communications, ensure QA, troubleshoot client issues, maintain dashboards, and collaborate with developers on product features.