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The Technical Account Manager at Engrain will work closely with partners to integrate Engrain's mapping solutions into their platforms, providing technical support and strategic recommendations. This role involves collaboration with internal teams on product customization, monitoring industry trends, and updating product leadership on partner needs and challenges.
The Account Management Specialist at Engrain is responsible for developing customer retention strategies, analyzing churn trends, supporting sales operations, and facilitating effective communication between customers and various internal teams. This role demands strong problem-solving skills and the ability to manage multiple customer requests efficiently.
As an AI Content Writer for Customer Support, you will create and optimize content, conduct audits, analyze performance metrics, and enhance customer support documentation, while collaborating with various teams and training AI language models.