Teams at Empower AI

Provides on-site system administration for Department of State IT environments. Responsibilities include installing, maintaining, monitoring, securing, and troubleshooting servers, network devices, workstations, applications, databases, and user accounts. Manages patches, backups, restores, upgrades, configuration changes, incidents, service requests, documentation, topology diagrams, compliance controls, and system performance. Coordinates projects, vendors, equipment retirement, and risk reporting while supporting testing and mission-critical IT operations.

Leads IT Capability Request analysis for a federal enterprise IT program. Responsibilities include requirements elicitation, process and gap analysis, alternatives analysis, market research, ROMs, cost-benefit analysis, executive briefings, Agile backlog development, UAT leadership, change impact assessment, CX roadmap contributions, requirements governance, and mentoring business analysts. The role requires collaboration with government stakeholders while supporting ITSM development, governance boards, and approved capability implementation.

Manages and improves configuration management processes and ServiceNow CMDB operations. Designs workflows, governance, integrations, and discovery processes; maintains CI data models and CSDM alignment; ensures data quality; conducts audits; supports ITSM processes; trains CI owners; collaborates with service owners, technical teams, and government clients; and implements continuous improvements.