Jobs at Empower (empower)

Handles escalated customer and associate issues, provides live assistance, monitors calls for quality and regulatory compliance, supports supervisory reviews, identifies trends, and coordinates coaching, training, and process improvements. Serves as a subject matter expert for Workplace Planning & Advice while partnering with managers and departments to resolve complex service requests and support product and process launches.

Conducts U.S. sector, industry, macroeconomic, and financial market research; contributes to economic and market outlooks; supports separately managed account portfolio analysis; and develops research-driven content for clients, media, and internal audiences. The role requires valuation, financial modeling, quantitative analysis, data visualization, and strong communication skills, with collaboration across investment and marketing teams.

Provides personalized retirement and financial wellness guidance to participants in employer-sponsored plans. The role educates customers on retirement distributions, IRAs, investment products, and tax implications; manages inbound and outbound engagements; retains assets; resolves plan questions; and meets sales and service goals. Requires financial services experience, strong communication and consulting skills, and Investment Adviser Representative registration through Series 65 or an equivalent qualification.

Supports internal wholesalers in achieving sales goals for Empower’s 401(k) products. Builds relationships with advisors, third-party administrators, and plan sponsors; manages proposals and paperwork; ensures accurate data management and communication across departments; and applies consultative selling, analysis, organization, and follow-through. The role is designed to develop the associate into an Internal Sales Director responsible for assigned territories.

Supports internal wholesalers in achieving sales goals for Empower’s 401(k) products. Builds relationships with advisors, third-party administrators, and plan sponsors; listens to client needs; manages schedules and follow-up; assists with proposals and paperwork; and maintains accurate data and communication across departments. The role develops consultative selling, analytical, organizational, and relationship-building skills with the goal of promotion to Internal Sales Director.

Supports actuarial modeling, financial reporting, data validation, assumption setting, trend analysis, valuation, forecasting, and regulatory deliverables. The intern works on individual and group projects, contributes to model enhancements and reporting tools, and collaborates with experienced actuaries and cross-functional teams. The program provides exposure to actuarial functions, business strategy, and professional development while preparing students for careers in actuarial science.