Teams at Empathy

Provide empathetic overnight phone and live chat support to users experiencing loss or major life events. Create care plans, research and source resources/vendors, maintain knowledge base, meet SLAs, escalate issues appropriately, and participate in training and short-term projects while working independently and precisely.

The Strategic Account Executive will drive enterprise sales, manage a dynamic sales pipeline, engage with C-level executives, and negotiate multi-year contracts in the Insurance and Wealth sector.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.