ECI Software Solutions

HQ
Westlake
Total Offices: 9
1,076 Total Employees
Year Founded: 1999
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ECI Software Solutions Benefits Overview

Compensation + BenefitsWork-Life Balance + WellbeingCareer Growth + DevelopmentCompany Culture

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers occupational accident insurance

Offers disability insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers dental insurance

Offers health insurance

Offers Health Savings Account (HSA)

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers dependent care

Provides family medical leave

Offers generous parental leave

Offers performance bonuses

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Company Culture

Offers a remote work program

Recently posted jobs

See all jobs at ECI Software Solutions
Software
Designs and manages scalable customer lifecycle programs across onboarding, adoption, education, health recovery, renewal, expansion, and win-back. Defines segmentation, triggers, decision trees, messaging, escalation paths, and success measures. Partners with Customer Success, Product, Marketing, and operations teams to launch and optimize programs. Uses experimentation, customer behavior, automation, AI, and performance measurement to improve customer experiences and business outcomes in a B2B SaaS environment.
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ECI Software Solutions

Application Support Technicians

7 Days AgoSaved
Remote
United States
Software
Provide frontline technical support for ERP and other business applications through phone, email, chat, and self-service channels. Diagnose and resolve complex software, data, code, performance, integration, and environmental issues. Collaborate within a swarm support model, share knowledge, coordinate with cross-functional teams on defects and enhancements, maintain product expertise, and follow up with customers. Support may involve SQL, monitoring tools, cloud platforms, databases, networks, APIs, and Windows environments.
ECI Software Solutions Logo
ECI Software Solutions

Implementation Consultant

12 Days AgoSaved
Remote
United States
Software
Onboard and support Global Edge ERP customers through implementation, go-live, training, and post-implementation support. Develop implementation plans, document workflows and requirements, coordinate internal teams and partners, monitor project progress, resolve issues, and provide business consulting. The role includes delivering online and on-site training, preparing customer materials, supporting process improvements, and ensuring implementations are completed on time and within budget.
see all jobs at ECI Software Solutions