Teams at Direct Travel

Leads the global training and enablement function for corporate travel operations. Owns curriculum strategy, trainer certification, Avenir platform training, onboarding readiness, LMS implementation, learning metrics, and continuous improvement. Manages distributed training teams, establishes global standards, supports service transitions and market launches, and partners with Operations, Product, GDS, and transformation teams to improve advisor proficiency, productivity, quality, and AI adoption.

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Supports and implements online booking tools and third-party travel applications for clients and internal teams. Configures tools, trains users, demonstrates functionality, troubleshoots complex issues, handles Level 2/3 escalations, manages client communications, and coordinates cross-functional resolutions. The role also monitors recurring issues, recommends product improvements, maintains product knowledge, and supports departmental initiatives.