Teams at Desjardins

Administer, configure, develop, test, and deploy Salesforce Service Cloud and Halo platform enhancements. Support case management, workflows, reporting, integrations, incident resolution, data quality, access controls, and change management. Contribute to Marketing Cloud Next, Data 360, and Agentforce implementations while collaborating with business teams, suppliers, and technology partners. Maintain documentation, troubleshoot complex platform issues, and support continuous improvement initiatives.

Collects, extracts, analyzes, interprets, and validates data to support business decisions. Develops and maintains management indicators, reports, data analytics solutions, quality-control procedures, documentation, and training materials. Participates in SAS ETL development, supports data governance and publication quality, and assists users with data requests and interpretation.

Designs and maintains data models and structures within Guidewire Data Studio, develops ETL/ELT processes, improves data and query performance, and ensures data quality, integrity, traceability, and accessibility. Advises business teams and data users, supports platform administration and adoption, establishes data modeling and governance best practices, mentors colleagues, and contributes to modernization of data platforms and information systems.