Jobs at dentsu

Owns technical direction for multiple Braze client engagements, including discovery, onboarding, solution architecture, campaign workflows, data feeds, platform configuration, troubleshooting, optimization, governance, and scoping. Serves as the primary technical client contact, leads cross-functional teams, develops Braze best practices, identifies process improvements, and mentors junior consultants.

Leads client discovery, workshops, requirements gathering, solution design, and delivery workstreams for customer data activation initiatives. Builds audiences and journeys in Hightouch, configures integrations and syncs, and connects platforms such as Snowflake and Databricks to marketing destinations. Partners with technical and business stakeholders to manage delivery, testing, risks, and user acceptance while advising on governance, personalization, and AI-driven activation strategies.

Leads daily operations for a portfolio of digital marketing accounts, overseeing scope, deliverables, resource planning, profitability, quality control, process improvement, client relationships, digital execution, and issue escalation. Provides cross-functional leadership, resolves program challenges, supports team development, and ensures effective delivery against client satisfaction, employee satisfaction, process improvement, and profitability KPIs.

Manages client relationships and the day-to-day execution of marketing strategies. Coordinates internal teams and business units to deliver high-quality campaigns and client deliverables on time and within budget. Leads status calls, manages campaign traffic and resources, supports integrated marketing initiatives, and ensures client satisfaction. Requires experience with creative production, digital and multichannel marketing, complex email campaigns, operations management, and marketing automation platforms.

Leads client analytics transformation initiatives, conducting digital marketing, data, and analytics audits; evaluating AI and privacy readiness; developing transformation roadmaps; and presenting strategic recommendations. Advises technical and executive stakeholders on data strategy, customer experience analytics, identity, media activation, measurement, and MarTech. Provides ongoing consulting, thought leadership, and business development support while ensuring alignment with industry trends and regulations.

Leads Merkle’s Americas external communications and public relations strategy. Develops media narratives, builds journalist relationships, secures earned coverage, prepares executives for media engagement, and writes or ghostwrites thought leadership content. Advises senior leaders, coordinates regional and global communications teams, manages reputation initiatives, and measures performance through coverage quality, share of voice, message pull-through, and executive visibility.

Leads agency new-business growth and alliance efforts for performance creative offerings. Oversees pitch strategy, RFP responses, proposals, client and competitive research, and presentation development. Partners with agency leaders and cross-functional teams to create compelling, ROI-focused solutions involving paid media, CRM, AI creative tools, DCO, and programmatic buying. Coaches teams through complex pitches, maintains agency credentials and case studies, and builds executive-level client relationships.

Manage major enterprise social media accounts, serving as the primary client contact while retaining and expanding business. Lead client reviews, presentations, proposals, social media strategy, project implementation, and new business support. Collaborate with strategy, insights, revenue, operations, and agency partners to deliver client value, satisfaction, and cost efficiency. The role requires strong account management, communication, organization, budgeting, project management, and social media expertise.

Build, configure, optimize, and troubleshoot Salesforce Marketing Cloud solutions across email, SMS, mobile, and push channels. Develop journeys, automations, segmentation, integrations, and reusable platform patterns using AMPscript, SSJS, SQL, and GTL. Translate business requirements into technical solutions, support client delivery, document implementations, conduct platform audits, and collaborate with developers, project managers, strategists, and technical leaders.

Moderate and respond to comments across English and French social channels, create engaging brand-aligned content, maintain safe online communities, escalate issues and insights, and learn client brand strategy and tone while working varied shifts including nights and weekends.