Jobs at Dentsu Creative

Own technical direction for multiple Braze client engagements, including discovery, solution architecture, onboarding, data feeds, platform configuration, automated campaign workflows, launch, and optimization. Serve as the primary technical client contact, lead cross-functional teams, troubleshoot integrations, establish scoping guidelines, document best practices, monitor platform updates, improve internal processes, and mentor junior consultants.

Serve as the bridge between client business goals and technical delivery. Lead discovery workshops, gather requirements, design solutions, manage delivery workstreams, and configure Hightouch audiences, journeys, syncs, and integrations. Translate data and AI concepts for business and technical stakeholders while partnering with architects, engineers, and delivery teams. Advise clients on customer data activation, governance, personalization, and AI-driven engagement using platforms such as Snowflake and Databricks.

Leads daily operations for a portfolio of digital marketing accounts, managing scope, deliverables, resources, capacity, profitability, quality, and client relationships. Provides guidance to cross-functional delivery teams, resolves program challenges, supports digital execution, manages escalations, and drives process improvements. Success is measured through client and employee satisfaction, delivery effectiveness, profitability, and operational KPIs.

Manage client accounts and marketing strategy execution, serving as the primary liaison between clients and internal teams. Coordinate creative, digital, integrated, and email campaign deliverables while ensuring work is completed accurately, on time, and within budget. Lead status calls, manage campaign traffic and resources, maintain client relationships, resolve issues, and support exceptional client service in a fast-paced agency environment.

Leads client analytics transformation initiatives, conducting digital marketing, data, analytics, and technology assessments. Develops AI and privacy readiness recommendations, transformation roadmaps, and measurement strategies spanning data collection, audience activation, media, creative, and customer experience. Advises technical and executive stakeholders, provides ongoing consulting guidance, builds client relationships, and contributes thought leadership through presentations and publications.

Lead Merkle’s external communications and public relations strategy across the Americas. Build media relationships, secure earned coverage, shape corporate narratives, ghostwrite executive content, advise senior leaders, coordinate communications teams, and manage reputation initiatives. Measure PR performance through earned coverage, share of voice, message pull-through, and executive visibility while aligning communications with business priorities and dentsu’s broader framework.

Leads agency growth and new-business initiatives for performance creative offerings. Oversees pitch processes, RFP responses, proposals, competitive research, and presentation development while coaching cross-functional teams. Partners with agency and client executives to articulate how paid media, CRM, AI-driven creative, data, and programmatic capabilities drive conversion, ROI, and business growth.

Manage enterprise client accounts, serving as the primary contact for major brands and guiding retention, growth, satisfaction, and cost efficiency. Lead client reviews, presentations, proposals, social media strategy, project implementation, and upsell opportunities. Collaborate with strategy, insights, revenue, operations, and agency partners while maintaining Salesforce records and contributing to pitches and strategic offerings. The role requires social media expertise, strong communication, organization, budgeting, project management, and occasional client travel.

Build, configure, optimize, and troubleshoot Salesforce Marketing Cloud solutions across email, SMS, mobile, and related channels. Develop journeys, automations, segmentation, integrations, and reusable platform patterns using AMPscript, SSJS, SQL, and GTL. Translate business requirements into technical implementations, support client delivery, document solutions, conduct platform audits, and collaborate with developers, strategists, analytics teams, and technical leaders.

Moderate and respond to English and French social media comments, create engaging brand-aligned content, maintain safe online communities, escalate trends/issues, and adapt tone across client accounts while working varied shifts remotely.