Jobs at Dentsu Creative

Leads commercial and financial management for integrated global client accounts. Responsibilities include contract and pricing negotiations, profitability tracking, budgeting and forecasting, financial reporting, staffing-plan reviews, risk mitigation, contract compliance, pipeline monitoring, and executive presentations. The role builds relationships with client Procurement and Finance teams, coordinates cross-service-line stakeholders, supports business plans, and improves reporting processes while managing teams and confidential financial information.

Leads enterprise Adobe Experience Cloud architecture, adoption, governance, integrations, migrations, and complex issue resolution. Designs and configures Workfront, AEM Assets, AEM as a Cloud Service, and connected Creative Cloud solutions. Establishes security, access, data governance, and template standards; develops enablement materials; tracks adoption and value; coordinates administrators, developers, partners, and Adobe Support; and communicates technical trade-offs to executives.

Manage enterprise client accounts, serving as the primary contact for major brands and guiding retention, growth, satisfaction, and cost efficiency. Lead client reviews, presentations, proposals, social media strategy, project implementation, and upsell opportunities. Collaborate with strategy, insights, revenue, operations, and agency partners while maintaining Salesforce records and contributing to pitches and strategic offerings. The role requires social media expertise, strong communication, organization, budgeting, project management, and occasional client travel.

Build, configure, optimize, and troubleshoot Salesforce Marketing Cloud solutions across email, SMS, mobile, and related channels. Develop journeys, automations, segmentation, integrations, and reusable platform patterns using AMPscript, SSJS, SQL, and GTL. Translate business requirements into technical implementations, support client delivery, document solutions, conduct platform audits, and collaborate with developers, strategists, analytics teams, and technical leaders.

The Revenue Accounting Analyst ensures compliance with revenue recognition standards, supports contract maintenance, and collaborates with various finance teams to manage client financial data effectively.

Lead technical architecture for Braze marketing platform client engagements, translating business and marketing requirements into scalable data feeds, configurations, and automated cross-channel campaigns. Serve as the primary technical client contact, guide projects from discovery through optimization, troubleshoot integrations, establish scoping and governance practices, and promote platform best practices. Mentor team members and drive process improvements while coordinating account management, operations, and engineering teams.

Leads client analytics transformation initiatives, conducting digital marketing, data, analytics, and technology assessments. Develops AI and privacy readiness recommendations, transformation roadmaps, and measurement strategies spanning data collection, audience activation, media, creative, and customer experience. Advises technical and executive stakeholders, provides ongoing consulting guidance, builds client relationships, and contributes thought leadership through presentations and publications.

Coordinates end-to-end email and digital marketing campaign execution for clients. Responsibilities include managing campaign production, coordinating internal and external meetings, tracking jobs, maintaining account documentation, prioritizing multiple campaigns, monitoring launches, pulling performance metrics, and supporting client marketing strategies. Requires client service or account management experience, digital marketing knowledge, email deployment and marketing automation platform experience, intermediate Excel proficiency, and a bachelor’s degree.

Manage day-to-day delivery of email, SMS, and mobile push marketing services for a major retail client. Serve as the primary client and internal liaison, coordinate campaign schedules, lead meetings, ensure deliverable quality and timeliness, identify process improvements, mitigate delivery risks, and manage multiple campaigns through Salesforce Marketing Cloud or Braze. Responsibilities also include relationship building, team guidance, contract and SOW management, scope creation, and identifying business opportunities.

Lead Salesforce implementation projects, designing and configuring Sales, Service, and Loyalty Management solutions. Analyze business processes, recommend improvements, create solution diagrams and data models, support data migration and customization, and promote best practices for testing, deployment, security, and regulatory compliance. Collaborate with clients and delivery teams across multiple concurrent projects while managing timelines and stakeholder relationships.

Leads omnichannel relationship marketing strategy for clients, translating first-party data, CRM, technology, trends, and analytics into actionable growth recommendations. Builds executive client relationships, develops marketing plans, identifies business opportunities, measures impact, and collaborates with account, creative, analytics, operations, and partner agency teams to execute strategies. The role requires significant data-driven marketing, agency or consulting, presentation, research, and client development experience, with 20–40% travel.

Manage day-to-day client relationships and delivery for digital marketing campaigns, serving as a liaison between client, agency, and internal teams. Lead meetings, oversee campaign schedules and deliverable quality, manage multiple Braze email campaigns, identify delivery risks, improve processes, and support scope, contract, and SOW management. The role also contributes to team leadership, client satisfaction, and new business opportunities.

Supports analyst relations and insights programs across Gartner, Forrester, IDC, and Everest Group. Responsibilities include maintaining content libraries, coordinating external communications, curating analyst insights, supporting client co-marketing, enabling internal teams, managing analyst relationships, and contributing to evaluation submissions such as Magic Quadrant, Wave, MarketScape, and PEAK Matrix responses. The role requires cross-functional project coordination, editorial judgment, data interpretation, presentation development, and strong stakeholder communication.

Moderate and respond to English and French social media comments, create engaging brand-aligned content, maintain safe online communities, escalate trends/issues, and adapt tone across client accounts while working varied shifts remotely.

Manages FP&A for the US CXM portfolio, including revenue forecasting, cost management, P&L analysis, variance analysis, month-end close, accruals, allocations, and financial reporting. Partners with leadership to assess profitability, risks, opportunities, and strategic decisions. Improves forecasting and finance processes, supports systems integration, and delivers actionable recommendations using financial and operational insights.

As Director, Relationship Marketing Strategy, you'll develop and deliver strategic omni-channel marketing plans, leveraging data and technology to enhance client relationships and drive measurable results. You'll be a trusted advisor, engage in problem-solving, and collaborate with various teams to execute strategies effectively, while also managing client communications and performance metrics.

Lead business transformation strategy for global clients, advising C-suite stakeholders, leading pitches, developing transformation frameworks, and shaping digital media products. Translate market data and technical insights into persuasive strategic narratives, build reusable intellectual property, facilitate diagnostic sessions, and support cross-border growth. Collaborate with product, engineering, UX, and account teams on discovery, user journeys, prototyping, and product-led transformation. Measure commercial impact through attribution, media mix modeling, and transformation performance analysis.