Teams at Delta Dental Insurance Company

Lead and participate in large-scale process improvement initiatives for provider onboarding and experience. Identify opportunities, analyze root causes, develop and implement solutions, track KPIs, resolve systemwide issues, coordinate cross-divisional stakeholders, provide training, and maintain subject-matter knowledge to support process and system improvements.

Manage day-to-day clinical appeal review operations and oversee Clinical QM and Grievance & Appeals. Lead clinical governance, ensure regulatory compliance, analyze trends, identify quality risks, design and implement quality improvement initiatives, develop policies and workflows, and provide cross-functional training and clinical subject-matter expertise.

Lead a team of Organizational Effectiveness consultants to advise executives on talent, organizational design, workforce planning, change management, and leadership effectiveness. Partner with senior leaders to diagnose root causes, recommend OE interventions, implement talent programs, drive large-scale change, and translate workforce data into executive-ready insights to enable strategy execution and improve business outcomes.