Teams at D2L

Own strategic relationships with North American higher education customers, driving adoption, satisfaction, retention, and value from D2L’s Brightspace LMS. Develop customer success and retention plans, establish measurable goals, coordinate cross-functional initiatives, conduct business reviews, support renewals, oversee implementation transitions, and educate customers on support resources. The role requires executive relationship-building, consultative communication, analytical skills, and approximately 30% travel.

Supports the sales process by becoming an expert in the Brightspace platform, conducting needs analyses, delivering tailored product demonstrations, preparing presentations and proposals, creating technical documentation, and coordinating internal subject-matter experts. The role partners with sales and product teams, engages stakeholders across education and business environments, and attends meetings and conferences with 25–50% travel.