Teams at CrossCountry Mortgage, LLC.

Review mortgage applications and documentation within 24 hours, evaluate borrower eligibility using investor guidelines and AUS (DU/LP), render and document guideline‑aligned pre-approval decisions, coordinate action plans with Loan Advisors, consult underwriting when needed, prepare files for lock/contract processing, and support audit, coaching, and rework diagnosis.

Coordinates user acceptance testing for technical updates, serving as liaison among technology teams, stakeholders, and vendors. Develops test plans and cases, tracks defects in JIRA, validates production changes, communicates testing outcomes, and supports process improvements, training materials, audits, and company announcements. Ensures solutions meet business requirements, compliance expectations, and user needs within established SLAs.

Serve as a flexible underwriting resource covering pipelines, absorbing overflow, and updating post-closing files. Underwrite across agency products per guidelines and investor overlays, maintain communication with leadership, ensure quality and compliance, and work remotely with schedule flexibility.