Teams at CrossCountry Mortgage, LLC.

Review mortgage applications and documentation within 24 hours, evaluate borrower eligibility using investor guidelines and AUS (DU/LP), render and document guideline‑aligned pre-approval decisions, coordinate action plans with Loan Advisors, consult underwriting when needed, prepare files for lock/contract processing, and support audit, coaching, and rework diagnosis.

Provides administrative support for post-closing mortgage operations by reviewing investor reports, tracking suspended loans and deadlines, organizing and uploading documentation, coordinating suspense-item cures, preparing closing disclosures and refunds, processing collateral and pay-history requests, monitoring inboxes, and generating reports. Ensures accurate data entry, regulatory compliance, timely loan processing, and communication with internal teams, vendors, investors, and clients.

Processes condominium project documentation for residential mortgage loans, including questionnaires, budgets, insurance, litigation records, and HOA materials. Reviews files for completeness and accuracy, identifies potential issues, prepares approval summaries, submits packages for underwriting, and tracks pipeline turn times. Communicates with HOAs, loan officers, reviewers, agencies, customers, and internal teams to obtain missing documentation and clear outstanding items. Maintains detailed loan records in the LOS and supports closing, secondary, and servicing functions.