Teams at Cox Enterprises

Lead and scale Customer Success to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, own renewal readiness and executive engagements, hire and develop CSM leadership, and report CS metrics (GRR, NRR, health scores, CSQLs) to executive leadership.

Hunt and close net-new enterprise cloud managed and professional services deals. Build and manage a 5:1 pipeline-to-quota, engage C-suite stakeholders, leverage cloud partner ecosystems, use Salesforce for forecasting, collaborate cross-functionally, lead contract negotiations, and travel for customer meetings and events.

Lead creation and scaling of RapidScale's partner ecosystem to drive partner-sourced revenue and enterprise pipeline. Build alliance strategy, governance, co-sell motions, partner programs, and executive relationships. Align Sales, Marketing, Product, Delivery, and Customer Success; measure partnership performance, optimize funding utilization, and grow market reach across cloud, cybersecurity, AI, and managed services.